Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.

In this Empathy Insights conversation recorded live from the Association of Manufacturing Excellence (AME) annual conference in St. Louis, host Rebecca Dhrimaj and partner at Chapman & Co. Leadership Institute, Brian Wellinghoff, explore how lean and continuous improvement tools are ineffective at driving true operational excellence without leadership that engages both the heart and the mind. Tune in to learn why excellence starts with empathy and time is precious, so use it wisely.

Learn more about Chapman & Co. Leadership Institute: https://www.ccoleadership.com/

Learn more about The Empathy Collective: https://www.theempathycollective.com

Learn more about the Association of Manufacturing Excellence: https://ame.org/