Join Rupert Lion, Partner in Odgers Berndtson's Technology Practice and Head of Scale Up Collective US as he sits down with Randy Bean, a veteran in AI and data-driven leadership and Author of ‘Fail Fast: Learn Faster’, to explore the dynamic landscape of artificial intelligence.

Rupert & Randy delve into the evolution of AI, the transformative impact of generative AI, and the latest trends in AI adoption among Fortune 1000 companies. Randy offers valuable insights from his annual survey, shedding light on the cultural hurdles organizations encounter in their journey to become data and AI-driven. The discussion also covers the emerging role of Chief AI Officers and the future of AI, stressing the importance of responsible AI practices and the need for cultural shifts within companies.

A discussion with Giles Whiting, CEO of parcelLab, interviewed by Rupert Lion, Partner in Odgers Berndtson's Technology Practice and Head of Scale Up Collective US.

Giles Whiting, the current CEO of parcelLab, the leading global provider of post-purchase experience software for online retailers. Throughout his career, Giles has excelled as an executive, investor, and advisor in some of the leading global SaaS companies of the past decades. In this episode, Rupert discusses with Giles how he leverages AI to create first-class customer journeys at parcelLab. They dive deep into the benefits of AI for the brands parcelLab works with, the complexities AI presents for retailers, and how parcelLab focuses on driving better customer experiences that ultimately increase loyalty and customer lifetime value.