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AI should not be deployed where it is most visible, it should be deployed where it removes the most friction from the system.
In most government organizations, that friction lives deep in the back office.
If you fix that, the front office will take care of itself. Ignore it and no amount of AI in the front will save you.
By MichaelAI should not be deployed where it is most visible, it should be deployed where it removes the most friction from the system.
In most government organizations, that friction lives deep in the back office.
If you fix that, the front office will take care of itself. Ignore it and no amount of AI in the front will save you.

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