WHITECAP In-Session: TRENDS

TRENDS Podcast #AI #contactcentersolutions #trends #technology #customerexperience #crm #business #cx Explore the evolving landscape of CX(Customer Experience) with Rod, Andrew and Heather Kurzenski from Intelisys. Join us as we dive into tech-stack consolidation, the rise of AI point solutions versus all-in-one platforms, and how emerging CRM relationships are reshaping CX. This episode offers valuable perspectives for business leaders navigating this dynamic field. Join this practical conversation for valuable perspectives on staying ahead in this rapidly changing tech-driven world.Join our YouTube Channel: https://www.youtube.com/feed/playlistsVisit our Website: https://whitecaptech.com/

TRENDS Podcast #AI #contactcentersolutions #trends #technology #contactcenter #automation #business #cx On this session of TRENDS, Rod and Andrew host a discussion with Matthew Clare from UJET, exploring the intersection of customer experience (CX) and artificial intelligence (AI). The conversation delves into the evolving role of AI in contact centers, common challenges with data fragmentation, and the essential role humans continue to play. Discover how UJET is innovating in the space with their next-gen platform, aiming to transform and streamline customer experiences.Join this practical conversation for valuable perspectives on staying ahead in this rapidly changing tech-driven world.Join our YouTube Channel: https://www.youtube.com/feed/playlistsVisit our Website: https://whitecaptech.com/

TRENDS Podcast #AI #cloud #trends #technology #infrastructure #governance #business #vdi In this session of TRENDS, Rod and Andrew discuss the impact of artificial intelligence and cybersecurity trends with Mario Brum from Blue Mantis. Uncover insights into the evolving landscape of AI applications, challenges in cloud infrastructure visibility, and the shifting dynamics around VDI (Virtual Desktop Infrastructure).

Learn the importance of strategic planning, governance, and collaboration in optimizing tech strategies for business leaders navigating today’s digital ecosystem. Join this practical conversation for valuable perspectives on staying ahead in this rapidly changing tech-driven world.

Join our YouTube Channel: https://www.youtube.com/feed/playlists

Visit our Website: https://whitecaptech.com/

TRENDS Podcast #AI #AIinBusiness #trends #technology #Software #SaaS #businesIn this session of TRENDS, industry expert Sean Sweeney from Valley Technology Partners shares transformative trends shaping the tech landscape with a keen focus on Artificial Intelligence (AI) and cybersecurity. Our discussion delves deep into how AI can serve as a force multiplier in productivity, the criticality of cybersecurity in countering AI-driven threats, and the importance of managing software licensing effectively in businesses. This episode is a must-listen for business leaders looking to navigate and leverage current technology trends for their strategic advantage.

Join our YouTube Channel: https://www.youtube.com/feed/playlists

Visit our Website: https://whitecaptech.com/

TRENDS Podcast #CX #Zoom #ZoomCXTechnology #AI #AIinBusiness #trends #technology

Join WHITECAP as Brandon delves into how AI is transforming contact centers and redefining customer interaction and shares three key trends shaping the industry: the rise of agentic AI, the importance of personalization, and the need for technology co-existence.

Gain insight into Zoom's innovative approach and learn why personalized service is the new competitive battleground for businesses aiming to enhance CX.

Join our YouTube Channel:https://www.youtube.com/feed/playlists

Visit our Website: https://whitecaptech.com/

TRENDS Podcast #hubspotcrm #marketing #trends #technology

Adam Rushlow is the founder of Red Rush Digital, a marketing agency established to provide fractional marketing services for businesses. With over 25 years of experience in marketing, Adam has a prolific background that spans working at a faith-based non-profit, engaging with technology sectors, and leading digital marketing efforts for Intelisys, a prominent technology service distributor. His firm specializes in creating tailored marketing solutions, especially for small to medium enterprises, and partners with platforms like HubSpot to streamline client operations.

Join WHITECAP as Adam shares the top three technology trends shaping the marketing and Hubspot CRM landscape- and what business leaders should be thinking about next. Adam delves into how businesses can harness these developments to better position themselves in an increasingly digitalized and competitive world.

TRENDS Podcast. #cybersecurity #AI #Microsoft #ai #endpointprotection Bryan Nelson is the Nation Cybersecurity Specialist with Intelisys working with organizations across the country helping them navigate cybersecurity and IT challenges while identifying practical, real-world best practices. Join WHITECAP as Bryan Nelson shares the top three technology trends shaping the cybersecurity and IT landscape- and what business leaders should be thinking about next.Join our YouTube Channel: https://www.youtube.com/feed/playlists

Visit our Website: https://whitecaptech.com/

John Coyle serves as Senior Solutions Engineer at Intelisys, where he supports partners and customers in evaluating and designing technology solutions across cloud, CX, security, network connectivity, managed IT, and AI.Join us as we speak with John Coyle, who shares the top three trends he’s seeing supporting technical sales solutions for customers and technology advisors.Join our YouTube Channel: https://www.youtube.com/feed/playlistsVisit our Website: https://whitecaptech.com/

TRENDS Podcast. #cybersecurity #AI #networking #techtrends #technology #aggregator

Christopher Soucie is the Director, Brand Strategy and Partner Engagement with NHC. With over 20 years in the industry, Chris helps drive NHC’s brand and go-to-market strategy, operating at the intersection of marketing, partnerships, and revenue growth — focused on positioning the company in the market and strengthening strategic partner relationships.

Join WHITECAP as Chris shares the top three technology trends shaping the aggregator landscape- and what business leaders should be thinking about next.

TRENDS Podcast. #cybersecurity #AI #networking #informationtechnology Gary Coben is the Senior VP, Channel with XTIUM. With over 18 years at XTIUM, starting as Evolve IP to now the 9th largest MSP nationwide, Gary has helped the partner community nationwide build Managed Technology Solutions in IT, Cybersecurity, and Cloud.

Join WHITECAP as Gary shares the top three technology trends shaping the managed IT landscape- and what business leaders should be thinking about next.