"Which is worse? What if we had a zero abandon rate? OR What if we reduced service level?” “Marketing claims it sets half of its budget on fire and keeps getting funding.”   “tell me why you matter? Tell me why we should spend more? " Contact Amas and Bob. <a href= "http://linkedin.com/in/amastenumah/">http://linkedin.com/in/amastenumah/</a> https://www.linkedin.com/in/bobfurniss/

"Which is worse? What if we had a zero abandon rate? OR What if we reduced service level?” “Marketing claims it sets half of its budget on fire and keeps getting funding.” “tell me why you matter? Tell me why we should spend more? " Contact Amas and Bob. http://linkedin.com/in/amastenumah/ https://www.linkedin.com/in/bobfurniss/

"Which is worse? What if we had a zero abandon rate? OR&nbsp;What if we reduced service level?” “Marketing claims it sets half of its budget on fire and keeps getting funding.” &nbsp; “tell me why you matter? Tell me why we should spend more? " Contact Amas and Bob. <a href="http://linkedin.com/in/amastenumah/" rel="noopener noreferrer">http://linkedin.com/in/amastenumah/</a> https://www.linkedin.com/in/bobfurniss/

Who should own the contact center?

This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah & Bob Furniss

Business

Technology

Management

This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss

This is the public square for all things contact center. This is where the world’s best Call &amp; Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah &amp; Bob Furniss

Share Who should own the contact center?

Sign up to save your podcasts

Who should own the contact center?

Who should own the contact center?

More shows like Contact Center Show

Hidden Brain

The Daily

Advice from a Call Center Geek!

The Journal.