Whole Systems Hospitality Podcast

Wellness in hospitality is far more than spas and fitness centers. In this episode, Kathy Sue McGuire sits down with Oxana Spivey, VP of Wellness and Standards Development at Wellness in Travel & Tourism (WITT), to explore how hotels can embrace holistic wellness certification that goes beyond the surface.

Oxana shares:
• The five pillars of wellness (healthy eating, holistic healing, nature, movement, and local impact)

• Why travelers are demanding authentic wellness experiences that integrate sustainability and community engagement

• How hotels of all sizes — from boutique city properties to large resorts — can adopt standards that improve guest well-being, environmental health, and long-term business resilience

• The role of certification in building guest trust and shaping the future of travel

• If you’re in hospitality, tourism, or simply curious about how wellness is transforming travel, this episode is packed with practical insights and inspiring examples.

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In this episode of the Sustainable Hospitality Podcast, host Kathy Sue McGuire sits down with David Stephens, wellness-first event strategist, co-founder of Olympian, and advisor to the Wellness Travel & Tourism Board.

David shares how he’s redefining corporate meetings and conferences by designing them around wellness from the ground up. From negotiating coffee pricing to prioritizing sleep, meals, and movement, David introduces his signature “Four M’s” framework: Mindfulness, Movement, Meaning, and Meals as a practical strategy for delivering higher-impact, more human-centric events.

Topics Covered:

• Why wellness-forward events lead to better business outcomes
• The neuroscience behind mindful agenda design
• How to create inclusive movement experiences for all bodies
• Meals that meet everyone where they are, from refuel to refit
• How “meaning” creates long-lasting emotional ROI
• What hotels can do today to support guest wellness (hint: start with protein bars)

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What does true sustainability look like at scale, and why is it smart business?

Kathy Sue McGuire welcomes Megan Brumagim, Vice President of Upscale Brands and Chief Sustainability Officer at Choice Hotels International, for an in-depth conversation on how one of the world’s largest hotel franchisors is tackling sustainability head-on. From corporate reporting and franchise accountability to quirky innovations (hello, beehives and bamboo toilet paper), Megan shares how Choice is aligning environmental responsibility with bottom-line results.

🎧 Highlights include:

• Why institutional investors care deeply about ESG
• The four-tier “Room to Be Green” framework used globally
• How Choice Hotels supports franchises in earning eco-certifications
• Leveraging guest data and utility dashboards for impact
• Choice’s partnerships with the American Red Cross and National Park Foundation

This is a must-listen for hoteliers, sustainability pros, and hospitality leaders looking to future-proof their business.

🔗 Explore our certification training at sustainablehospitalitytraining.com

Jack Lighton is the Executive Director of 4ocean Foundation, the philanthropic arm of 4ocean, one of the world’s largest global ocean cleanup companies dedicated to ending the ocean plastic crisis. 

Since 2017, 4ocean’s professional, full-time captains and crews have removed over 40 million pounds of plastic pollution from the world’s ocean, rivers, and coastlines.

4ocean has built a vibrant lifestyle brand with a digital network of over 25m active followers enabling campaigns to reach billions of hearts and minds who can help 4ocean address the ocean plastic crisis. 

Mr. Lighton works with philanthropists, foundations, and corporations to significantly scale 4ocean’s local and global clean up operations, with a bold goal to exceed over 100m pounds of plastic pulled in the next five years.

Mr. Lighton is the immediate past CEO of SeaLegacy, a global nonprofit recognized for their award-winning advocacy campaigns that resulted in the significant expansion of Marine Protected Areas (MPAs) which are critical to restoring and re-wilding the ocean.

Prior to SeaLegacy Mr. Lighton spent nearly ten-years as President & CEO of Loggerhead Marinelife Center (LMC) where he worked with the community to transform the center’s visibility, visitation, and conservation impact, repositioning the center into one of Florida’s most visited and respected scientific and cultural facilities.  

Mr. Lighton’s career began in management consulting where he spent two-decades with the firms Harris Interactive-Nielsen and J.D. Power & Associates managing diverse teams based in Detroit, New York, London, and Singapore.

Mr. Lighton lives in Palm Beach County, Florida and contributes his time to multiple boards including:
-Friends of Manatee Lagoon (founding board member) 

-Discover The Palm Beaches (Executive Committee)

In his free time, Mr. Lighton enjoys:
-Advocating for animal rescue and traveling the United States in his family’s motor-coach named, “Karl.”

Mr. Lighton’s comprehensive professional achievements are viewable on LinkedIn: https://www.linkedin.com/in/jacklighton/

 This episode interviews Laura Sherman, VP of operations for Guest Services, a company managing food and lodging in national parks since 1917. Sherman discusses the company's journey towards sustainability, driven by their partnership with the National Park Service and a growing awareness of climate change, focusing on the Flamingo Lodge in the Everglades, which was rebuilt using shipping containers to minimize its impact. The conversation touches on the challenges and rewards of sustainable practices, emphasizing the long-term benefits and the need for both strategic planning and small, manageable steps for other companies to transition. The podcast aims to inspire listeners to adopt sustainable solutions for both environmental and economic benefits, highlighting that this is not a trend but an industry shift.
 
Key Takeaways: 

Guest Services' Historical Roots in Sustainability:
Guest Services was founded in 1917 and evolved from a food service provider for soldiers to managing contracts in national and state parks. 
Their involvement with the National Park Service 30-40 years ago instilled a commitment to conservation and preservation.


The Flamingo Lodge: A Model for Sustainable Accommodation:


Located in Everglades National Park, the lodge was rebuilt after being destroyed by hurricanes.
It's constructed from elevated shipping containers to minimize environmental impact and provide resilience against future storms. 
The lodge highlights the importance of stewardship in protecting fragile ecosystems like the Everglades.
Offers glamping options alongside traditional camping and RV spots.
Provides educational opportunities through partnerships with park rangers and interpretive programs.


Benefits of Sustainable Practices:Attracts environmentally conscious guests who favor properties with sustainable initiatives.


Improves operational efficiencies and reduces long-term operating costs.
Prepares businesses for increasing regulatory compliance related to environmental protection.
Future Trends in Sustainable Hospitality:
The industry will move forward as people adapt.
People moving towards energy efficiencies using geothermal heating systems.
Getting rid of styrofoam, plastics, and straws. *Regulatory compliance will be evident.
The industry is moving towards bulk amenities. *Colorado has eliminated single use plastics.


Quote: “You've got to set your goals. You've got to set that path and that journey that you want to follow. Because if you just start off and go blindly, it's going to backfire. How do you anticipate getting there and work towards that goal?” 

In this episode, Glenn Mandziuk, CEO of the Sustainable Hospitality Alliance, explores how the hospitality industry can become a catalyst for global change by embracing sustainability and creating a "net positive" impact. With over 25 years of expertise in destination management, economic development, and sustainable tourism, Mandziuk shares actionable strategies and insights on how the sector can balance environmental stewardship, community support, and workforce well-being.

Mandziuk highlights how the hospitality industry has a unique opportunity to prioritize living ecosystems over exploitation and lead the charge in sustainability. He discusses the rise of customer expectations for sustainable practices and how forward-thinking businesses can "future-proof" themselves by adapting to emerging regulations and shifting market demands.

Listeners will also learn about the resources and tools available through the World Sustainable Hospitality Alliance, which is empowering hospitality professionals to take meaningful first steps toward sustainability. From giving back to local communities and protecting ecosystems to ensuring fair treatment of workers, Mandziuk outlines how businesses can achieve sustainability while creating long-term value.

Key Takeaways:

Quote: One of the biggest challenges we have is that a lot of the green products on the list are more expensive than the rest. The only way to grind that cost down is scale of investment.

Show Notes:

• The Net Positive - The ways that we can accomplish sustainability without abusing workers. Additionally, it’s all about giving back to the community such as protecting the local ecosystem or helping the disadvantaged. 
• The World Sustainable Hospitality Alliance - It’s already happening. Customers are starting to expect sustainability, so why not adopt it now? This is one of the few industries that puts value in a living tree over a dead one, so this industry will be the one to lead global change.
• Future Proofing - It’s worth investing in sustainability now as various countries begin to pass laws enforcing it, and customers start to demand it more. That way, the hospitality industry is ahead of the curve. 
• How Do You Get Started? - Connect on the Alliance website! You can find the basics there and talk with someone about starting. Take it to upper management if you’re an employee. 

Glenn Mandziuk, CEO of the Sustainable Hospitality Alliance, brings over 25 years of expertise in destination management, economic development, and sustainable hospitality to this episode. With a Master of Environmental Design and a career devoted to fostering responsible growth, Mandziuk shares his insights on how the hospitality industry can lead the way toward global sustainability.

In this episode, discover how King Charles played a pivotal role in sustainability by rallying some of the world’s largest businesses to take their first steps toward eco-conscious practices, even before ascending to the throne. Mandziuk reflects on his journey from Canada to London, growing up immersed in the hospitality industry, and his academic foundation in Accounting and Tourism, which shaped his vision for sustainable development.

Learn why the World Sustainable Hospitality Alliance is at the forefront of global change, encouraging the industry to value living ecosystems over exploitation. Explore the concept of "future-proofing" and how investing in sustainable practices today positions businesses to stay ahead of evolving regulations and consumer demand.

This episode is a call to action for hospitality leaders and professionals: sustainability is no longer optional. Mandziuk explains how companies can get started with the tools and resources available through the Alliance and why embracing sustainability now will yield a net positive impact for people, the planet, and profits.

In this episode, we dive deep into the transformative journey of Best Western Hotels (BWH) with the incredible Amy Hulbert, Vice President of Boutique and Upscale Brands for Best Western Hotels. Discover how this iconic hospitality brand has split into three distinct brands to lead the charge in reshaping the industry and how sustainability lies at the heart of their mission.

We'll explore why Europe is leading the way in sustainability certification and discuss how the U.S. hospitality market can catch up. Learn how a strong focus on sustainability not only enhances a hotel’s environmental impact but also increases guest retention and satisfaction—proving that happy teams and sustainable operations drive business success.

Amy shares her expertise on the design evolution of Best Western's boutique and upscale brands. Alongside that, we discuss the role of Green Key Global certification in pushing sustainability forward, including actionable steps hotels can take—like moving beyond small details such as Keurig cups to implementing large-scale changes in food, beverages, and operations.

Finally, we look to the future, as BWH aims to certify all of its properties by 2026, setting a standard for affordable, sustainable innovation across the industry. Whether you’re a hotelier, a sustainability advocate, or just someone curious about the future of hospitality, this conversation is packed with insights you won’t want to miss!

Tune in to hear how Best Western is becoming a community leader, a pioneer in sustainability, and a trendsetter in design—all while preparing the hospitality industry for what lies ahead.

Key Takeaways:

• Best Western Hotels - How the brand split into 3 brands to try and push the hospitality industry forward.
• The Sustainability Certification - Europe is leading in sustainability, so why isn’t the USA following? How can a sustainability certification push a hotel forward?
• The Local Connection - Best Western encourages their hotels to be pillars in their local communities.
• Retention and Satisfaction - People seek out sustainable places to stay, and sustainable hotels that keep their staff happy and satisfied tend to see an increase in patrons.
• Green Key Global and Synergy - By hotels, for hotels. BWH is trying to find people aligned with their goals and the industry by getting ahead of the market.
• Going Green - The steps to becoming Green Key certified. From small Keurig cups to meals. 
• The Future - All BW Hotels will be certified by 2026. Food and beverages are seeing massive sustainable overhauls, and teams are being contacted directly to find affordable solutions.

🎉 As we close out 2024, we’re looking back on an incredible year of growth, discovery, and inspiring conversations on the Sustainable Hospitality Podcast. We tackled some of the biggest challenges and opportunities shaping the future of sustainable travel and hospitality. Thank you for joining us on this journey to create a greener, more sustainable future for hospitality🌍

We kicked off the year with a fascinating interview featuring James Ellsmoor, co-founder of Solar Head of State. Recognized on Forbes' 30 Under 30 list for his work in renewable energy, James shared his insights on balancing sustainability and traveler engagement. Corey Miller joined us to debunk myths about installing EV chargers for businesses and multi-family parking spaces, an increasingly relevant topic as electric vehicles become more prevalent.

In February, the conversation shifted to food waste prevention with hospitality veteran Ken Daughtery. We also welcomed Dr. Megan Morikawa, Global Sustainability Director at Iberostar, who shared Iberostar’s goals of achieving zero waste by 2025 and carbon neutrality by 2030. February also featured eco-tourism pioneer Costas Christ, who took us on a 30-year journey of developing and championing the concept of sustainable tourism, sparking a global movement.

Liesel van Zyl from Go2Africa, explored how conservation-focused safaris are changing the way people travel and expanding horizons for eco-conscious tourism. Glenn Haussman discussed how sustainability and profitability can coexist. Meanwhile, the Waldorf Astoria Seychelles’ General Manager, Elias Pertoft, showcased the resort’s sustainability practices, including its 95% solar power reliance and in-house produce farming, setting a benchmark for luxury eco-tourism.

The Caribbean took center stage with Gregor Nassief, Caribbean Hotelier of the Year, who shared his journey in developing Secret Bay, Dominica’s first sustainable luxury resort. In June, Chalana Perera transported us to Sri Lanka, highlighting his  regenerative tourism practices that prioritize both people and the planet.

Kevin Carey discussed the groundbreaking collaboration between AHLA and Green Key Global, aimed at standardizing green initiatives across the industry. Behavioral psychologist Milena S. Nikolova explained how her company, Behavior Smart, uses psychological insights to align guest satisfaction with sustainability goals. 

The Fall brought conversations on inclusivity and innovation. Meredith Marin, founder of Vegan Hospitality, discussed the rising demand for plant-based dining and how hotels can cater to vegan guests without compromising their culinary creativity. Sarah Dandashy of “Ask a Concierge” shared her journey of blending hospitality expertise with media, while Anna Blue, President of the AHLA Foundation’s Forward Initiative, spoke about celebrating and elevating women in hospitality. Additionally, Jen Collins of Procure Impact shared her transition from basketball to social impact in hospitality finance.

By the end of 2024, we explored the global impacts of sustainable practices. Dr. Bijan Khazai of Risklayer GMBH and Hotel Resilient discussed crisis preparedness for natural disasters and pandemics in the hospitality sector. David Leventhal inspired us with strategies for driving profitability through regenerative tourism, while Molly Laycob of USTOA emphasized the importance of partnerships in promoting responsible travel. Finally, Dr. Keenan Adams wrapped up the year by showcasing Puerto Rico’s regenerative tourism initiatives.

From solar-powered resorts to behavior-driven sustainability strategies, 2024 was a year of learning, growth, and action. Let’s raise a toast to 2024 and look forward to an even brighter, greener 2025! 🌱✨🎉🎉

Amy Wald, your host, sits down with Dr. Keenan Adams to discuss sustainable tourism and regenerative travel for Puerto Rico. 

Dr. Keenan Adams is an experienced Wildlife Biologist, Ecologist, and Economic Developer with a robust background in government leadership and innovation. With a passion for regenerative tourism, Dr. Adams serves Puerto Rico by through the utilization of green and sustainable ideas. He also serves as CEO of a regenerative farm and glamping business. 

The two discuss green plans for Road Verde while also discussing the regeneration of forests, the reforestation of agricultural lands, and plans to continue the healthy and eco friendly growth of Puerto Rico.

Key Takeaways:

• Career story - managing tourism and beautiful areas. Scientist and PHD in Animal Wildlife
• We need regenerative agriculture that could help restore the land and make Puerto Rico self-sufficient.
• Trying to plan ahead so Puerto Rico grows sustainably and has the infrastructure they need to support tourism.
• Sustainability is expensive, but it’s worth hopping onboard for everyone’s experience to be better
• How to utilize a national forest not just as a tourism driver, but as an advocate for sustainable tourism
• Tourists should demand higher, sustainable standards.
• The center of the island is worth experiencing.  

Quote: “Start demanding sustainability. Start demanding regenerative tourism… At the end of the day if you want to be a part of the change in Puerto Rico, it’s on you to start creating a market demand for it.”