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Why a Lawyer Must Call the Client Within 24 Hours [010]
Retention doesn’t mean the relationship is solid. Not yet.
In this episode, Gary Falkowitz unpacks one of the most overlooked steps in client onboarding: the attorney welcome call.
You’ll learn:
🔹 Why the first 24 hours post-retention matter most
🔹 How silence creates second thoughts
🔹 What systems your firm need to trigger follow-up
🔹 How to make clients feel reassured and respected
Biggest Insight:
Your intake got them in. Your voice keeps them in.
SUBSCRIBE:
Apple | Spotify | YouTube
FIND GARY:
Instagram: @theintakeplaybook
Facebook: @theintakeplaybook
LinkedIn: /the-intake-playbook
Website: intakeplaybook.com
Join The Intake Playbook Community - A free group for legal professionals who want to convert more leads into cases.
Read Gary's Book - The Complete Guide to Law Firm Intake: Powerful Strategies To Maximize Retention and Increase Revenue.
Join The Intake Masterclass - The only continuing legal education membership for legal professionals who want to go beyond the basics and master elite-level intake strategies. Get direct access to Gary Falkowitz, The Legal Intake Authority, and learn how to turn more calls into signed cases with cutting-edge techniques and expert coaching.
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Retention doesn’t mean the relationship is solid. Not yet.
In this episode, Gary Falkowitz unpacks one of the most overlooked steps in client onboarding: the attorney welcome call.
You’ll learn:
🔹 Why the first 24 hours post-retention matter most
🔹 How silence creates second thoughts
🔹 What systems your firm need to trigger follow-up
🔹 How to make clients feel reassured and respected
Biggest Insight:
Your intake got them in. Your voice keeps them in.
SUBSCRIBE:
Apple | Spotify | YouTube
FIND GARY:
Instagram: @theintakeplaybook
Facebook: @theintakeplaybook
LinkedIn: /the-intake-playbook
Website: intakeplaybook.com
Join The Intake Playbook Community - A free group for legal professionals who want to convert more leads into cases.
Read Gary's Book - The Complete Guide to Law Firm Intake: Powerful Strategies To Maximize Retention and Increase Revenue.
Join The Intake Masterclass - The only continuing legal education membership for legal professionals who want to go beyond the basics and master elite-level intake strategies. Get direct access to Gary Falkowitz, The Legal Intake Authority, and learn how to turn more calls into signed cases with cutting-edge techniques and expert coaching.