Kelly Palmer is Chief Learning & Talent Officer at Degreed. She is the co-author of "The Expertise Economy: How the smartest companies use learning to engage, compete and succeed," which focuses on the urgent need to upskill the workforce with the skills needed most for the future of work. 

The latest episode of the Digital Adoption Show features Gokul Suresh, Head of Global Growth and Field Marketing, Whatfix and Kelly Palmer on Why Adaptive Learning Is What The Future Workplace Needs.

Quick Takeaway:

• Bringing leaders’ attention to the future is the goal of the workplace futurist.
• The Expertise Economy demonstrates how the most creative companies in the world use learning to engage customers, compete successfully and prosper. Harvard’s Mind, Brain, and Education department spoke with business leaders about reskilling and upskilling the workforce.

7:44 - What is your take on the Workplace Futurist?

• The world of work is changing and all leaders need to think about what's going to happen in the future, the people who are preparing now for the future are those who are going to be most successful and it's hard to think too far into the future
• Technology is impacting the world of work and learning, we should be prepared a few years ahead for the technology that's going to be coming. We have to be ahead of what's coming at us and not be complacent, not just work with the tools we have, we should be anticipating and need to prepare accordingly
• A lack of planning can make you realize that you are not at a great competitive advantage for your company and that you're falling behind in terms of innovation. The whole idea behind a workplace futurist is to think about all the things that are happening in the future, but also to help push others to think about what's happening in the future and to get ready for that

20:57 -How can businesses adopt and execute upskilling and rescaling to drive digital adoption?

• The subtitle of the expertise economy is how the smartest companies use learning to engage, compete and succeed. There's a difference between just getting knowledge, and then actually being able to do something with the knowledge that you gain
• You've really got to help employees with guidance around what skills are going to be most critical for your company moving forward and digital adoption solutions can help you solve the challenge
• Amazon is now spending $700 million on upskilling and rescaling their workforce, they understand that automation is impacting their company and their employees in big ways. Amazon is up-skilling the employees to acquire new skills so they can work in other parts of Amazon or outside Amazon. So that's kind of the idea organizations are focussing around upskilling and rescaling strategy

32:18 -What's the difference between a learning experience platform and a learning management platform?

• For decades, the only technology that learning organisations have relied on is a learning management system and it was designed for an administrator so that you could track compliance training and people could register for in-person classroom training
• Most people in L&D believe that the learning management system really has a negative influence on employees and most employees aren't happy with that. A Learning experience platform is not an LMS. It's not a place where you create content, it's actually the layer on top of learning platforms that helps people build a learning ecosystem
• The future is headed in terms of technology really focusing on the learner rather than the administrator and also giving the company a view of what people are doing as well as the individual

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