Why Business Teams Fail & How to Avoid It : Strong Leadership Skills For Employee Engagement & High Performance

Does Your Customer Service Make Your Customers Tell Everyone About It?

This week I want to challenge you to “up your game” when it comes to your Customer Service.

You don’t have to be a Sewell Cadillac or a Nordstroms to blow the socks off your customers.  Just focus on them with your complete attention, make their issues bigger than your issues, and don’t be afraid to recommend others if they truly have a superior solution.

Does your Team Culture nurture Individual Winners or Team Winners?

This week I want to “geek out” on the Olympics for a bit – I hope that’s ok with you!  If you’ve got a pulse you are probably aware that the 2024 Paris Olympics just finished up a week ago after 16 days of some of the most exciting sports competition you could ask for.

Whether it’s in cycling or track and field, or tennis or gymnastics or some other sport, we can learn a lot by watching those who aren’t any more gifted than someone else compete.

How Do You Welcome New Team Members Who Join Your Team?

This week our topic is one that will have a long-lasting impact on your team and your culture – the Process You Use to ON-BOARD NEW TEAM MEMBERS.

We all know that when we first meet someone, our first impression lasts the longest.  It’s why when we first meet a prospective customer, we put our best-foot forward.  We want to make a positive first impression – because it makes it much easier to build a solid relationship when we start with a positive impression.

Do Your Team Members Play The “I’m Right – You’re Wrong” Game?

This week I want to address a situation that seems to come up far too frequently.  This one has to do with how your team members react and respond to others on your team.

This is the game where when two people disagree on how to handle a situation or they have different opinions on what the focus or priority should be, they begin to take sides on the issue.

So how do you get rid of the “I’m Right – You’re Wrong” attitude in your business?  My preferred approach is to change the game we are playing.  Rather than allowing team members to play the “I’m Right – You’re Wrong” game, I want you to introduce them to the “Yes- And…” Game.

How Do You Respond When Your Customer is Dissatisfied?

This week I want to talk about something that came up for a few of my clients over this past month that I thought was worth your time and attention.  It has to do with how well we serve and support our customers – something that we are all very interested in – or SHOULD be very interested in.

If you’re like most business owners I know, there are always a handful of customers who have been disappointed in how they have been treated, the speed of their service or delivery, or the quality of the product or support they recently received.

What’s your typical response when this happens?

How Solid are Your Financials and How Strong is Your Team?

This week is the third and final week of the three-week Business Tune Up we launched in honor of the 2024 Tour de France bike race. 

This week, we’re going deep into the engine and fuel for your business – your Financials and the Team you have assembled to execute your strategy and serve your customers.

If you want to be among the ELITE business owners, these MUST be a priority for you!

Are Your Bike Tires Getting Good Traction On the Road?

Today we’re covering your Business Tune Up – Part 2.  We’re going to focus on the part of your business where the rubber LITERALLY meets the road – the front wheel and back wheel of your bike – your business.  The front wheel of your bike represents your ABILITY TO WIN NEW CUSTOMERS.  The back wheel of your bike represents SERVING YOUR CUSTOMERS.

OK?  You ready to dive in?  Let’s get started!

Could Your Business Use a Tune Up Right About Now?

This week and then for the next two consecutive weeks, I’ll walk you through the critical parts of your business that need to be looked at and “tuned up” from time to time to make sure your business – and YOU – stays in tip-top condition so you can RIDE HARD and RIDE FAST!

As we go through each part or component of your bike – your business – I’m going to share a statement and ask you to rate yourself on a scale of one to five – with one being a LOW score – meaning you’ve got lots of tuning up to do on this - and 5 being a HIGH score – meaning you’ve got this in pretty good shape already.

OK?  You ready to dive in?  Let’s get started!

What is it that is Holding You Back?

This week I want to share a book recommendation that I found to be a resource I wish I had found many years ago. 

Each page of the book contained a single quotation and had lots of white space.  He suggested it was a PERFECT book for a guy – someone who doesn’t really like to read novels or lengthy how-to books. 

This book can be your “pick me up” boost whenever you’re stuck or frustrated with your progress.

Is Your Competition Using Your Business as the Benchmark Standard?

This week I want to explore the concept of benchmarking and how to best use it to make your business better.  It’s a common practice that most seasoned business owners use to measure how well they are performing against their toughest competition. Today I want to give you a simple 5 step process that you can follow to set the standard for your industry.