In this episode, Matt Koop, Vice President of The New Flat Rate, dives into why contractors are losing their best technicians and how effective coaching can change that. He breaks down what it really means to be a coach, not just a boss, including asking the right questions, creating actionable growth plans, and leading by example. From bridging generational gaps with Gen Z to building training systems that actually work, Matt shares practical strategies to engage, retain, and empower your team. If you want your technicians to grow, stay, and perform at their best, this episode shows you how to build a culture of coaching that drives results.

Links and Resources-

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LinkedIn: ⁠https://www.linkedin.com/company/the-new-flat-rate-inc-/posts/?feedView=all⁠⁠⁠

YouTube: ⁠https://www.youtube.com/@NewFlatRate⁠

Episode Show Notes:

00:00 Intro

00:38 Who’s The Coach?

02:48 The Role of The Coach in Business

05:34 Training For Success 

08:00 The Future of Leadership (free template)

12:01 Online vs In-person

13:54 Leading by Example - The Heart of Coaching

16:33 Empowering Your Team to Lead

17:47 Outro