Today’s clients want help—and they want it now.

They don’t care where you went to law school. They don’t care how much you won for your last client. They care about how easy you are to work with.

In this episode, Gary shares a personal story that perfectly parallels the modern client experience—and exposes why most law firms lose business without realizing it.

What You’ll Learn:

🔹Why convenience beats quality in intake

🔹The friction points you may not know you have

🔹How to stop pushing good clients away

🔹What it takes to win in a world of instant gratification

Biggest Insight:

You’re not the only bagel shop on the route—if you make it hard, they’re gone.

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