In this episode of Build & Thrive Thunder Bay, we delve into a pressing issue that every small to medium-sized business owner faces: customer retention. Discover why customers leave and, more importantly, learn effective strategies to win them back before they drift away. Join us as we explore common pitfalls in the customer experience that lead to churn and share innovative marketing techniques tailored for local businesses. Gain actionable insights into customer engagement and brand visibility that can directly impact your bottom line. Whether it’s revitalizing your customer communication or enhancing your service offerings, this episode is packed with practical advice to help you foster loyalty and drive sustainable growth. Tune in to transform your customer relationships and keep your business thriving in Thunder Bay!