Why Do Pets Matter? Hosted by Debra Hamilton, Esq.

Andrea Crabtree, founder of FurPaw Consulting, has transformed her passion for animal care into a thriving veterinary business consulting practice. Her journey reflects a deep understanding of the challenges facing modern veterinary practices, particularly in the wake of COVID-19's impact on the profession.

Crabtree emphasizes the critical role of emotional intelligence and self-awareness in managing successful veterinary practices. Her consulting approach focuses on helping practices navigate staff retention challenges while creating supportive, inclusive environments where both employees and clients feel valued in decision-making processes.

Drawing from her experience rehabilitating various animals, including a bull python with facial sores, Crabtree brings a unique perspective to practice management. She stresses the importance of treating all animals with respect, regardless of their purpose, while helping veterinary professionals balance patient care with personal well-being.

Looking toward the future, Crabtree is considering pursuing a master's degree in organizational leadership to enhance her consulting capabilities. Industry expert Debra Hamilton has suggested leveraging Crabtree's HR and compliance expertise through law firm collaborations, offering an alternative path to expand her professional impact in the veterinary industry.

Watch on Youtube: https://youtu.be/rhibgObL5dc

Guest Links:

https://www.linkedin.com/in/andrea-crabtree-bs-cvpm-sphr-phrca-ccfp-fear-free-000a7985/ https://www.furpawsconsulting.com/

Show Links:

https://hamiltonlawandmediation.com/

https://www.facebook.com/HLawMediation

Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1

SUBSCRIBE: https://www.youtube.com/@HLawMediation

In this episode, I’m excited to sit down with Dr. Julie Liu, a dedicated veterinarian and founder of My Family Cat in Austin, Texas. Dr. Liu shares her unique approach to feline behavior consultations, and we dive deep into why understanding your cat’s behavior and making regular vet visits a priority is so crucial for their well-being. Dr. Liu explains how she collaborates with primary veterinarians to provide well-rounded, comprehensive care that tackles long-standing behavioral issues and helps pet parents feel confident navigating the ups and downs of feline health and wellness.

Dr. Liu, who is also a speaker and consultant under Flex Vet, discusses the significance of being a fear-free certified vet and offers practical tips for cat owners to make vet visits less stressful. From creating trust with veterinarians to understanding cat behavior at home, this episode is packed with valuable insights that will enhance the lives of your feline friends. 🐱✨

🔗 Connect with Dr. Julie Liu:

Website: myfamilycat.com

Instagram: @myfamilycatvet

Consulting & Speaking Engagements: fluxvet.com

Show Links:

https://hamiltonlawandmediation.com/

https://www.facebook.com/HLawMediation

Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1

SUBSCRIBE: https://www.youtube.com/@HLawMediation

In this episode of Why Do Pets Matter?, I’m joined by the amazing Dr. Gunila Pedersen, host of the Overwhelmed Vet podcast, emergency vet, and life coach for veterinarians. We dive into the real challenges vets face—like burnout, emotional stress, and the difficult balance of caring for both pets and their owners. Gunila shares her personal journey through burnout and offers heartfelt advice on how empathy and better communication can make all the difference.

Join us for an honest and uplifting conversation about finding balance and well-being in veterinary medicine! #WhyDoPetsMatter #OverwhelmedVet #VeterinaryMedicine #VetLife #MentalHealthMatters #BurnoutPrevention #PetCareProfessionals #VeterinarianWellBeing

Guest Links:

https://www.linkedin.com/in/gunilalifecoach/

https://podcasts.apple.com/us/podcast/the-overwhelmed-vet-podcast/id1744395625

https://www.youtube.com/@gunilalifecoach2067/videos

https://gunilalifecoach.ck.page/6ce9935261

Show Links:

https://hamiltonlawandmediation.com/

https://www.facebook.com/HLawMediation

Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1

SUBSCRIBE: https://www.youtube.com/@HLawMediation

In this week's episode of Why Do Pets Matter, I had the pleasure of chatting with my good friend Dr. Peter Weinstein, a retired veterinarian, writer, and podcaster who’s made it his mission to mentor both new and seasoned vets. Peter shares some really valuable insights on how to lead with emotional intelligence, build strong, supportive teams, and create better relationships with clients. We dive into the deep bond we all have with our pets, the emotional challenges that come with being a veterinarian, and how to handle conflicts with clients in a way that strengthens trust. Peter also talks about the importance of creating long-term relationships and fostering a positive culture in veterinary practices. Whether you’re a vet or a pet owner, this episode has something for you. Join us for a heartfelt conversation about the evolving role of veterinarians and why pets truly matter.

Guest Links:

https://www.linkedin.com/in/pawdr/

www.simplesolutionsforvets.com

https://www.unfilteredvetdiscussions.com/

https://peterandphil.com/

Show Links:

https://hamiltonlawandmediation.com/

https://www.facebook.com/HLawMediation

Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1

SUBSCRIBE: https://www.youtube.com/@HLawMediation

In this episode of Why Do Pets Matter, I sit down with Ron Sosa, founder and CEO of Synaptic Neuro-Inclusive Leadership and Executive Director at Uncharted Veterinary Conferences. We talk about the importance of neurodiversity in veterinary practices and how understanding different perspectives can improve communication and teamwork. Ron shares his insights on how veterinarians and staff can create a more inclusive environment for both colleagues and clients. We also dive into the unique responsibility of advocating for our pets and the challenges it presents in veterinary care. Whether you're a pet owner, veterinary professional, or just curious about neurodiversity, this episode is packed with valuable lessons on empathy, active listening, and building bridges in the workplace.

Guest Links:

https://www.linkedin.com/in/ronald-sosa-cvpm-53453797/

https://ronsosa84.wixsite.com/synaptic-leadership

https://unchartedvet.com/

Show Links:

https://hamiltonlawandmediation.com/

https://www.facebook.com/HLawMediation

Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1

SUBSCRIBE: https://www.youtube.com/@HLawMediation

In this episode of Why Do Pets Matter?, I’m excited to welcome two incredible guests, Rhonda Bell and Debbie Boone, as we dive into the creation of the North American Association of Veterinary Receptionists (NAAVR). Rhonda and Debbie share their passion for supporting the front desk heroes of veterinary practices—the client service representatives (CSRs). We discuss the vital role CSRs play in shaping client experiences and ensuring the smooth operation of veterinary clinics.

Together, we explore the inspiration behind NAAVR, the challenges faced in its creation, and the overwhelming response from the veterinary community. Whether you're a CSR, a veterinary professional, or simply interested in the veterinary industry, this episode offers valuable insights into the importance of communication, client care, and the future of veterinary receptionists.

Tune in, learn more about NAAVR, and discover how this new association is set to elevate the standards of veterinary client service. Don't miss out on this engaging and informative conversation!

Guest Links:

https://naavr.org/

https://www.linkedin.com/in/rhondabellcvpm/

https://www.linkedin.com/company/dogdaysconsulting/

https://dogdaysconsulting.com/

Website: https://debbieboonecvpm.com/

FB: https://www.facebook.com/debbieboonecvpm

IG: https://www.instagram.com/debbieboonecvpm/

LI: https://www.linkedin.com/in/debbiebooneveterinaryconsultant/

Podcast: https://thebendpodcast.podbean.com/

YT: https://www.youtube.com/channel/UCVU41sDEnXV_OSVllDpswMA

Debbie’s Book: https://www.amazon.com/Hospitality-Healthcare-Debbie-Boone/dp/1953315305

Patreon Link: https://www.patreon.com/debbiebooneveterinaryconsultant

Show Links:

https://hamiltonlawandmediation.com/

https://www.facebook.com/HLawMediation

Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1

SUBSCRIBE: https://www.youtube.com/@UCJ9wbi1hpSKYaYaftXpoNAA

In this episode of Why Do Pets Matter?, I’m thrilled to sit down with my dear friend, Debbie Boone, founder of Debbie Boone Consulting and author of Hospitality in Health Care. Debbie, who was also the president of the Vet Partners Group, brings her wealth of experience to our conversation as we dive into improving communication, collaboration, and transparency within veterinary practices.

We chat about the vital role of client service representatives (CSRs) and how creating a positive work environment can lead to better experiences for clients and pets alike. Plus, Debbie shares some exciting news about her latest project—the North American Association of Veterinary Receptionists (NAAVR)—a new initiative focused on empowering and supporting veterinary receptionists.

Guest Links:

https://naavr.org/

Show Links:

https://hamiltonlawandmediation.com/

https://www.facebook.com/HLawMediation

Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1

SUBSCRIBE: https://www.youtube.com/@UCJ9wbi1hpSKYaYaftXpoNAA

In this episode of the Why Do Pets Matter podcast, I had the pleasure of interviewing Rhonda Bell of Dog Days Consulting. Rhonda shared her insights on how she helps pet-related businesses refine their brand and better connect with clients. We delved into the importance of aligning veterinary practice culture with effective digital marketing and communication strategies to enhance client relationships and improve patient outcomes. Rhonda also revealed the exciting launch of the North American Association of Veterinary Receptionists (NAAVR), an initiative dedicated to elevating the role of veterinary receptionists through education and professional development. We discussed the importance of transparency, relationship-building, and the unique value each team member brings to a practice.

Guest Links:

https://naavr.org/

https://www.linkedin.com/in/rhondabellcvpm/

https://www.linkedin.com/company/dogdaysconsulting/

https://dogdaysconsulting.com/

Show Links:

https://hamiltonlawandmediation.com/

https://www.facebook.com/HLawMediation

Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1

SUBSCRIBE: https://www.youtube.com/@UCJ9wbi1hpSKYaYaftXpoNAA

In this episode of Why Do Pets Matter?, I'm excited to chat with my good friend, Josh Vaisman, Co-Founder of Flourish Veterinary Consulting and author of "Lead to Thrive: The Science of Crafting a Positive Veterinary Culture."

Josh shares his journey from veterinary practice to starting his own consulting firm, focusing on translating social science research into practical strategies for workplace well-being. We delve into the deep connection between humans and pets, the importance of fostering positive work environments, and how effective leadership can transform veterinary care.

Josh also discusses his new venture into conflict management and positive communication practices. Join us as we explore the significance of pets in our lives and how we can create thriving, compassionate veterinary practices.

Guest Links:

https://www.linkedin.com/in/josh-vaisman-mappcp-pgd-8371877/

https://www.flourish.vet/

https://www.aaha.org/

Show Links:

https://hamiltonlawandmediation.com/

https://www.facebook.com/HLawMediation

Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals,"

https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1

SUBSCRIBE: https://www.youtube.com/@HLawMediation

This week on Why Do Pets Matter?, we welcome Jen Shryock, the founder of Family Paws Parent Education!

Jen specializes in guiding families through the process of integrating dogs and new babies into a cohesive household. With her background in special education, Jen shares essential tips on preparing your dog for a new family member, understanding canine behavior, and ensuring the safety and comfort of both pets and children.

Tune in as we discuss Jen’s thoughtful approach and practical advice for creating a loving and secure environment for the entire family.

Guest Links:

https://www.linkedin.com/in/jshryock/

https://www.familypaws.com/

Show Links:

https://hamiltonlawandmediation.com/

https://www.facebook.com/HLawMediation

Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1