Shannon Waller's Team Success

Why “Fail Forward” Leaders Build Enduring Companies, with Marissa Frois

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How much does trust matter to your team’s performance? In this episode, Shannon Waller interviews Marissa Frois, CEO of The Entrepreneur’s Source, on how empathy, transparent communication, and a family-first culture create extraordinary results. Discover why leading with trust, openness, and a willingness to “fail forward” is the secret to long-term entrepreneurial growth and innovation.

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Show Notes:

  • Building true trust in your team is more important than being well-liked as a leader.
  • True transparency means being open and honest without a hidden agenda.
  • A team without trust becomes defensive, stagnant, and incapable of innovation.
  • The most successful leadership transitions blend the wisdom of the past with a readiness to “fail forward” into the future.
  • Transparent, two-way communication reduces resistance and drives company culture at every level.
  • Giving people a voice makes them more likely to embrace (and champion) change.
  • Empathy, positivity, and active inclusion are powerhouse leadership strengths that multiply team engagement.
  • Family-first values and work flexibility result in high retention, happier teams, and consistently rising results.
  • Encouraging risk-taking and learning from failure leads to greater innovation and accelerates growth.
  • True teamwork levels hierarchy, making Unique Ability® contribution more valuable than job titles.
  • Leadership clarity means setting high standards and addressing issues in conversation, not by multiplying policies.
  • Investing in your team’s well-being and development mirrors the value you create for clients.
  • Empathetic leadership is a strategic strength that builds respect and drives performance, not a weakness.

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    Resources:

    The Entrepreneur’s Source

    Kolbe A™ Index

    Working Genius

    CliftonStrengths®

    PRINT®

    The 4 C’s Formula by Dan Sullivan

    The Positive Focus®

    Transforming Experiences Into Multipliers

    Unique Ability®

    Never Split the Difference by Chris Voss

    Ego, Authority, Failure by Derek Gaunt

    ...more
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    Shannon Waller's Team SuccessBy Shannon Waller