Feedback is vital when you're building a culture of continual improvement. The common practice of organisations only seeking feedback once a year through engagement surveys and then doing little with the feedback or taking too long to act on it is counter-productive. It serves only to stagnate the culture and frustrate employees.

Leaders and managers need to take immediate action on feedback to build trust and confidence. In this episode I explore the two facets of feedback: employees providing feedback on the organisation and managers providing feedback to employees and look at how we can develop the skills to give both positive and negative feedback effectively.

Takeaways from this episode

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