Do you incentivize your call center agents' AHT (Average Handle Time)? 
Why?
Stop.
Anyway... share, rate, review!
The Caffeinated CX LinkTree: https://linktr.ee/caffcx

Do you incentivize your call center agents' AHT (Average Handle Time)? Why? Stop. Anyway... share, rate, review! The Caffeinated CX LinkTree: https://linktr.ee/caffcx

Do you incentivize your call center agents' AHT (Average Handle Time)?&nbsp;
Why?
Stop.
Anyway... share, rate, review!
The Caffeinated CX LinkTree: https://linktr.ee/caffcx

Why Incentivizing AHT is Often Dumb

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

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Why Incentivizing AHT is Often Dumb

Why Incentivizing AHT is Often Dumb