Join returning guest Chip Reaves from Bigger Brains as he and I discuss the challenges of reaping productivity benefits from implementing technology in the business express edition of the CIAOPS Need to Know podcast. Who's to blame? The vendors? The resellers? Or the end users?

Chip and I discuss a wide range of reasons why many businesses (especially amongst our customers) are not gaining tangible benefits from the technology being sold to them. Also, apart from shedding light on these issues we offer some solutions that may help improve this situation.

Resources

Robert Crane - @directorcia

http://getbiggerbrains.com/

http://biggermsp.com/

www.getbiggerbrains.com

www.biggermsp.com

Why the economic payoff from technology is so elusive