CIAOPS - Need to Know podcasts

By CIAOPSBusiness Technology

CIAOPS - Need to Know podcasts episodes

November 07Episode 373 - Effectiveness
In this episode, I look ahead to Microsoft Ignite and the continuing evolution of Copilot, Work IQ, AI agents and cybersecurity, before exploring a bigger question: is AI actually making businesses better, or simply helping them do more things faster? AI isn’t magic pixie dust that can fix broken processes. Before automating, businesses need to identify bottlenecks, simplify and document processes, establish measurable outcomes and decide where AI genuinely adds value. The real opportunity isn’t generating more emails, documents and automation, but using AI to create better outcomes, reclaim valuable time and continuously improve the way the business operates.
Resources
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CIAOPS Blog
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CIAOPS AI Dojo
CIAOPS weekly news update – CIA Brief – CIAOPS
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A special thanks to the CIAOPS Patron community for making this podcast possible. You can find the benefits of a subscription to the community and become a member at https://www.ciaopspatron.com
Copilot & AI
What’s New in Microsoft Copilot | October 2026
Introducing SharePoint tools in Work IQ
How AI agents run insurance's back office
Elon Musk throttles Grok Bot limits due to ‘unsustainably high’ costs
Security
AI supercharges cyberattacks on Australia, with superannuation savings in the firing line
Threat actors use agentic AI tooling to find and abuse exposed secrets
Inside a malicious Claude Code-branded extension and its persistent SSH backdoor
Email threat landscape: Q3 2026 trends and insights
What exploited vulnerabilities have in common: A data-driven analysis of real-world attacks
What’s new in Microsoft Security: November 2026
From help desk impersonation to AD CS abuse: Investigating ESC1 and ESC8 intrusion paths
Microsoft 365 & Partners
How Outlook Search is changing: ranking, resilience, and the feedback loop
Make each Microsoft 365 Business Premium opportunity a security conversation
From CIAOPS
How Grok Bot Can Resolve Help Desk Issues Through Remote Desktop
One Prompt, Three Tenants: The Benefits of Grok Bot Group Chat
43 min
October 24Episode 372 - Orchestration
This episode covers the latest Microsoft 365, Copilot, security, OneDrive and Intune updates, along with some thoughts on what we can expect from Microsoft Ignite. I also look at recent MSP security concerns around ConnectWise and SkyKick and why better logging, auditing and monitoring should be a priority.
The bigger topic, however, is where AI is taking the MSP industry. AI will increasingly automate traditional Tier 1 work, while customers will expect IT providers to deliver faster, more consistent services at a lower cost. But putting AI into individual PSA, RMM and security products only creates more intelligent silos. The real opportunity is orchestration: an AI layer across the entire technology stack that can bring these systems together and act more like a digital employee. I share what I've been doing with Grokbot and why I think this orchestration model is where MSPs need to be heading.
Resources
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X – https://www.twitter.com/directorcia
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CIAOPS Blog
Join my Teams Shared Channel – CIAOPS
CIAOPS Merch store – CIAOPS
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CIAOPS AI Dojo
CIAOPS weekly news update – CIA Brief – CIAOPS
CIAOPS Labs – The Special Activities Division of the CIAOPS
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A special thanks to the CIAOPS Patron community for making this podcast possible. You can find the benefits of a subscription to the community and become a member at https://www.ciaopspatron.com
Updates
Copilot & AI
Delegate shared business processes to agents that are more persistent and proactive with Microsoft Copilot Studio
Introducing Office in the new Microsoft Copilot app
Introducing a team knowledge base, curated by Copilot and agents
Work IQ: the new retrieve tool
Release Notes for Microsoft 365 Copilot
Security
AI-driven, large-scale nation-state campaign using ARTEX enables supply chain compromise
New script: Check your Microsoft 365 tenants for ConnectWise SkyKick exposure
ConnectWise Breach: Proving What an App Did with Microsoft Graph Activity Logs
Expanded cross-tenant delegated access in Microsoft Defender is generally available
Partners/MSP
October 2026 announcements - Partner Center announcements
What's new for Microsoft partners: October 2026 edition
Admin
OneDrive + Copilot event
What's new in Microsoft Intune
Your guide to Intune at Microsoft Ignite 2026
CIAOPS Need to Know October webinar – AI M365 Administration automation
46 min
October 11 Episode 371 - Different?
In this episode I cover the latest Microsoft news, including Office moving into the new Copilot app, the new Copilot with Home, Code and Autopilot, usage-based Copilot billing for partners starting 1 December (initially not available in Australia), new partner margin and a Business Premium security promotion, Entra ID blocking script injection at sign-in, Outlook blocking MSIX attachments, deepfake detection coming to Teams, an Exchange Server security update, the 2027 Windows Update certificate expiry and the Microsoft Digital Defense Report 2026.
In my editorial I look at agent autopilots like Grok Bot, Microsoft Autopilot (formerly Scout) and Meta Muse, and how I'm using a team of Grok Bot bots to post to social media, monitor my Microsoft 365 tenant with a read-only global admin reader, make phone calls and even produce the intro and news segment of this episode in a clone of my voice. Did you notice? Love your feedback.
Resources
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X - https://www.twitter.com/directorcia
[email protected]
CIAOPS Blog
Join my Teams Shared Channel – CIAOPS
CIAOPS Merch store - CIAOPS
Become a CIAOPS Patron
CIAOPS AI Dojo
CIAOPS weekly news update - CIA Brief – CIAOPS
CIAOPS Labs – The Special Activities Division of the CIAOPS
Support CIAOPS
Get your M365 questions answered via email
Join my email list
A special thanks to the CIAOPS Patron community for making this podcast possible. You can find the benefits of a subscription to the community and become a member at https://www.ciaopspatron.com

Copilot
Introducing Office in the new Microsoft Copilot app Microsoft is bringing Word, Excel and PowerPoint into the Copilot app so you can create, edit and collaborate on documents without leaving Chat or Cowork. It is rolling out to Frontier customers from 9 October, so think pilots rather than mass rollout. https://techcommunity.microsoft.com/blog/microsoft-copilot-blog/introducing-office-in-the-new-microsoft-copilot-app/4561230
Microsoft 365 Copilot release notes The latest release notes, covering 22 September to 6 October, show Copilot Search now embeds chat so users can search and then ask follow-up questions in the same place.https://learn.microsoft.com/en-us/microsoft-365/copilot/release-notes
Introducing the new Copilot with Home, Code and Autopilot Microsoft's 25 September announcement of the new Copilot: Home brings Chat and Cowork together, Code lets people build small apps and automations in a sandbox hosted in your tenant, and Autopilot (previously Scout) is a persistent agent with its own identity, in private preview. Also covers the plugin registry, Copilot Managed Runtime and spend controls in Agent 365. https://blogs.microsoft.com/blog/2026/09/25/introducing-the-new-copilot-with-home-code-and-autopilot/
Money and partners
Partner Center announcements: October 2026 Usage-based billing becomes default-on for new Microsoft 365 Copilot Business licences bought through CSP from 1 December 2026, with a default cap of 4,000 Copilot Credits per user per month. It is initially not available in Australia. Also from 1 October, a 7.5% promotional pricing offer on Defender Suite and Purview Suite for Business Premium (customers under 300 seats) and new growth margin for Copilot, Microsoft 365 E5/E7, Defender Suite, Purview Suite and Windows 365 Enterprise. Link: https://learn.microsoft.com/en-us/partner-center/announcements/2026-october
Security and admin changes
Microsoft to block Entra ID script injection attacks starting in October Entra ID browser sign-in will enforce a Content Security Policy so only scripts from trusted Microsoft CDN domains run on the sign-in page. Rolling out mid to late October, on by default. Some browser extensions and helper tools that inject code may stop working, so test now. Link: https://www.bleepingcomputer.com/news/security/microsoft-to-block-entra-id-script-injection-attacks-starting-october/
Microsoft Outlook to block MSIX attachments used in attacks MSIX and MSIXBUNDLE attachments are being added to the blocked file types in OWA mailbox policies, starting early November. Admins can allow them via the AllowedFileTypes property if needed. https://www.bleepingcomputer.com/news/microsoft/microsoft-outlook-to-block-msix-attachments-used-in-attacks/
Microsoft Teams to add third-party deepfake detection and impersonation protection New Microsoft 365 Roadmap entries show Teams integrating third-party deepfake detection signals and impersonation protection that warns about suspicious meeting organisers or participants, targeted for November. Roadmap dates can shift and third-party providers may mean extra cost. https://www.bleepingcomputer.com/news/security/microsoft-teams-to-add-third-party-deepfake-detection-impersonation-protection/
MSRC October 2026 security update release notes (CVE-2026-96940) On-premises Exchange Server security update released 5 October for CVE-2026-96940, CVSS 8.8, rated Exploitation More Likely, with no workarounds listed. Read the CVE page for impact details before briefing customers. https://msrc.microsoft.com/update-guide/releaseNote/2026-Oct
Exchange Server SE security update KB5129955 The fix is in Exchange Server SE security update KB5129955 (SU10 V2). If you still run on-premises or hybrid Exchange, patch promptly.
https://support.microsoft.com/en-us/servicing/exchange/server/update/2026/5129955
Microsoft: Outdated Windows devices will lose security protection next year Certificates used to connect to Windows Update expire on 17 May 2027 and 19 June 2027. Devices on unsupported Windows versions will lose Windows Update services, so audit old PCs and servers now.
https://www.bleepingcomputer.com/news/microsoft/microsoft-outdated-windows-devices-will-lose-security-protection-next-year/
Threat landscape
Insights from the 2026 Microsoft Digital Defense Report Microsoft's 2026 report says threat actors are using AI across reconnaissance, social engineering, malware development and post-compromise activity, mostly within existing attack workflows. The fundamentals still apply: identity, least privilege and monitoring. https://www.microsoft.com/en-us/security/blog/2026/10/01/insights-from-the-2026-microsoft-digital-defense-report/
Editorial: agent autopilots
Grok Bot overview The agent platform I use for my bots: persistent cloud computer per user, skills and routines. https://docs.x.ai/grok-bot/overview Introducing Muse, Meta's personal AI agent Meta's consumer personal agent announced in September 2026. https://about.fb.com/news/2026/09/introducing-muse-personal-ai-agent/
46 min
September 13 Episode 370 - Structure
In this episode I ask the question about whether privacy is becoming and optional and take a deep dive into creating better data structures in places like SharePoint and Teams that help users and AI generate better results. There is also the usual look at recent cloud news from Microsoft and thoughts on how even all this is become about AI. Love your feedback.
Resources
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X - https://www.twitter.com/directorcia
[email protected]
CIAOPS Blog
Join my Teams Shared Channel – CIAOPS
CIAOPS Merch store - CIAOPS
Become a CIAOPS Patron
CIAOPS AI Dojo
CIAOPS weekly news update - CIA Brief – CIAOPS
CIAOPS Labs – The Special Activities Division of the CIAOPS
Support CIAOPS
Get your M365 questions answered via email
Join my email list
A special thanks to the CIAOPS Patron community for making this podcast possible. You can find the benefits of a subscription to the community and become a member at https://www.ciaopspatron.com

Updates
Take control of your EWSAllowedAppIDs list before EWS access changes
Microsoft is changing how Exchange Web Services (EWS) access is managed. Organizations should review and manage their EWSAllowedAppIDs list now to ensure approved applications retain access and to avoid disruptions when the new controls take effect.
Link: https://techcommunity.microsoft.com/blog/exchange/take-control-of-your-ewsallowedappids-list-before-ews-access-changes/4553534
Understanding the new 100 GB mailbox entitlement for Microsoft 365 Business suites
Microsoft explains the introduction of 100 GB mailbox storage for eligible Microsoft 365 Business plans, outlining entitlement requirements and how organizations can benefit from increased mailbox capacity.
Link: https://techcommunity.microsoft.com/blog/exchange/understanding-the-new-100-gb-mailbox-entitlement-for-microsoft-365-business-suit/4548243
AI
Available today: OpenAI GPT-6 Astra in Microsoft Copilot
Microsoft has added OpenAI's GPT-6 Astra model to Copilot, giving users access to an advanced foundation model designed to improve reasoning, content generation, and productivity experiences across Microsoft 365.
Link: https://techcommunity.microsoft.com/blog/microsoft-copilot-blog/available-today-openai-gpt-6-astra-in-microsoft-copilot/4552808
Available today: Anthropic Claude Fable 5.1 in Microsoft Copilot
Anthropic's Claude Fable 5.1 model is now available in Microsoft Copilot, expanding the range of AI models users can leverage for research, analysis, content creation, and complex business tasks.
Link: https://techcommunity.microsoft.com/blog/microsoft-copilot-blog/available-today-anthropic-claude-fable-5-1-in-microsoft-copilot/4551974
Expanding model choice in Copilot with Grok
Access to Grok models is rolling out through the Microsoft Frontier Program in Microsoft Word, Excel, and PowerPoint. We are starting with a focused release to gather customer feedback and learn how customers use the model across common productivity scenarios.
https://techcommunity.microsoft.com/blog/microsoft-copilot-blog/expanding-model-choice-in-copilot-with-grok/4555749
What’s New in Microsoft Copilot | August 2026
A monthly roundup of new Copilot capabilities, including model updates, workflow enhancements, productivity improvements, and new AI-powered features designed to help users work more effectively.
Link: https://techcommunity.microsoft.com/blog/microsoft-copilot-blog/what%25E2%2580%2599s-new-in-microsoft-copilot--august-2026/4551960
Security
What’s new in Microsoft Security: August 2026
Microsoft's monthly security update covering new capabilities across Defender, Sentinel, Entra, Security Copilot, and other security products, along with recent security announcements and enhancements.
Link: https://www.microsoft.com/en-us/security/blog/2026/08/27/whats-new-in-microsoft-security-august-2026/
Passkey-themed social engineering leads to identity and cloud compromise
Microsoft details a campaign where attackers used passkey-related social engineering techniques to trick users into compromising credentials and cloud identities, while also providing mitigation guidance.
Link: https://www.microsoft.com/en-us/security/blog/2026/09/09/passkey-themed-social-engineering-leads-identity-cloud-compromise/
Protecting organizations from AI-assisted executive impersonation and invoice fraud
This security guidance examines how attackers are using AI to impersonate executives and conduct invoice fraud, alongside recommendations to help organizations detect and prevent these attacks.
Link: https://www.microsoft.com/en-us/security/blog/2026/09/10/protecting-organizations-ai-assisted-executive-impersonation-invoice-fraud/
Impersonating IT support: how threat actors turn a remote session into enterprise-wide access
Microsoft analyzes how attackers impersonate IT support staff to gain remote access and expand their foothold within organizations, highlighting attack techniques and defensive measures.
Link: https://www.microsoft.com/en-us/security/blog/2026/09/02/impersonating-it-support-threat-actors-turn-remote-session-into-enterprise-wide-access/
From CIAOPS
Image Model Comparison
A practical comparison of image generation models, reviewing differences in output quality, style, and effectiveness to help users evaluate which AI image generation model best suits their needs.
Link: https://directorcia.github.io/Office365/image-comparison.html

September webinar - local AI
https://blog.ciaops.com/2026/09/10/ciaops-need-to-know-microsoft-365-webinar-september-5/
41 min
August 08Episode 369 - Developing
In this episode of the Need to Know Podcast, I cover recent Microsoft news, including strong financial results, continued Azure growth, rising Microsoft 365 Copilot adoption, and major security updates. Key security stories include supply chain compromise, cybercrime disruption, hotel Wi-Fi credential theft, and Project Perception, which points toward a future where security is increasingly managed by AI agents rather than manual review. The episode also highlights new Microsoft 365 Copilot capabilities, web grounding domain controls, Copilot in SharePoint improvements, plus two new CIAOPS simulators for Exchange/Defender policy flow and Microsoft 365 sign-in/Conditional Access testing.

The broader discussion focuses on how AI is changing software, security, and business productivity. I argue that cheaper open-weight AI models, Microsoft’s MAI models, and tools like GitHub Copilot make it easier for businesses to build their own dashboards, simulators, and lightweight applications instead of relying only on traditional software. He also introduces the idea of a “SharePoint gardener” to keep SharePoint information organised for AI use, and explains how AI loops can continuously test, improve, and refine code or business processes with human oversight where needed.

Resources
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CIAOPS AI Dojo
CIAOPS weekly news update - CIA Brief – CIAOPS
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Support CIAOPS
Get your M365 questions answered via email
Join my email list
A special thanks to the CIAOPS Patron community for making this podcast possible. You can find the benefits of a subscription to the community and become a member at https://www.ciaopspatron.com

Security & Threat Intelligence
ChainDrop supply chain compromise: Anatomy of a self-propagating worm
Five takedowns, one infrastructure: How Microsoft is tackling the cybercrime economy
CaptiveCrunch: Midnight Blizzard targets travellers worldwide for malware delivery and credential theft
Introducing Project Perception: The Next Evolution of Agentic Security
Microsoft 365 Copilot & AI
What's New in Microsoft 365 Copilot | July 2026
More control over web grounding with Domain Exclusion for Microsoft 365 Copilot
Looking back on Microsoft's FY26: From AI experimentation to Frontier Transformation
SharePoint & Content Management
What's New in Copilot in SharePoint: August 2026
Microsoft Corporate News & Strategy
Microsoft Cloud and AI strength fuels fourth quarter results

CIAOPS:

Exchange Online + Defender for Office 365 Policy Flow Simulator

M365 Sign-In and Conditional Access Flow Simulator
35 min
July 11Episode 368 - Memory loss
Latest news and updates from the Microsoft cloud from security, to copilot and beyond. I also share my thoughts on recent changes at Microsoft, Cowork costs, security challenges with agents and my experiences configuring local AI. Always keen to hear your thoughts and feedback on the content in this episode.
Resources
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Join my Teams Shared Channel – CIAOPS
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CIAOPS AI Dojo
CIAOPS weekly news update - CIA Brief – CIAOPS
CIAOPS Labs – The Special Activities Division of the CIAOPS
Support CIAOPS
Get your M365 questions answered via email
Join my email list
A special thanks to the CIAOPS Patron community for making this podcast possible. You can find the benefits of a subscription to the community and become a member at https://www.ciaopspatron.com
Security & Threat Intelligence
GigaWiper: Anatomy of a destructive backdoor assembled from multiple malware
Defending the Inbox Against Prompt Injection Attacks
Chromium extension uses AI-related branding to redirect browser search
Microsoft 365 Copilot & AI
Available today: OpenAI’s GPT-5.6 in Microsoft 365 Copilot
Built for Business: How Microsoft 365 Copilot Connects the Tools That Power Your Business
What’s New in Microsoft 365 Copilot | June 2026
Microsoft Frontier Company: AI engineering that amplifies and protects your intelligence
SharePoint & Content Management
Microsoft SharePoint site lifecycle management
SharePoint Advanced Management overview
Move from insight to action with the SharePoint Admin Agent
Admins: Migrating user data during mergers and restructurings just got easier
Microsoft Corporate News
Microsoft cuts 4,800 employees in new layoffs
38 min
June 21 Episode 367 - Goldilocks gone
This episode ultimately reflects on how organisations must adapt to an environment where solutions are no longer neatly balanced between simplicity and capability. Instead, businesses need to reassess priorities, stay informed, and make deliberate choices about which innovations deliver real value. For SMBs, the challenge is not just keeping up—but identifying what’s truly “good enough” in an increasingly complex cloud-first world.
Resources
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CIAOPS Blog
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CIAOPS weekly news update - CIA Brief – CIAOPS
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Support CIAOPS
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Join my email list
A special thanks to the CIAOPS Patron community for making this podcast possible. You can find the benefits of a subscription to the community and become a member at https://www.ciaopspatron.com

AutoJack: How a single page can RCE the host running your AI agent

Azure Sets a New Performance Record for LLM Training Benchmark at Extreme Scale

Forrester names Microsoft a Leader in the 2026 Extended Detection and Response Platforms Wave report

Copilot Cowork is now generally available

Microsoft Defender email security benchmarking: Key insights from one year of data

Stay productive in new Outlook for Windows with these 5 features

What’s new in Power Platform: June 2026 feature update

What’s New in Notebooks | June 2026

Mercedes-AMG PETRONAS F1 Team responds to the intensity of race weekends with Microsoft

AI brands as bait: How threat actors are using the AI hype in social engineering
35 min
June 07 Episode 366 - Build 2026
Join me as I unpack the most impactful Microsoft Build 2026 announcements for SMBs, including Work IQ’s general availability, new autopilot and Scout agent features, enhanced agent security with Microsoft Execution Containers, and the latest MAI models for code, image, and voice. Discover how upcoming Work IQ APIs, OpenClaw integration with Windows, and the shift toward hybrid AI solutions are shaping the future of business technology, with practical insights on cost control, disaster recovery, and agentic security. Don’t miss this episode for actionable takeaways and expert analysis on the evolving AI landscape.
Resources
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[email protected]
CIAOPS Blog
Join my Teams Shared Channel – CIAOPS
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CIAOPS weekly news update - CIA Brief – CIAOPS
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Support CIAOPS
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Join my email list
A special thanks to the CIAOPS Patron community for making this podcast possible. You can find the benefits of a subscription to the community and become a member at https://www.ciaopspatron.com

Microsoft Build 2026 blog – Be yourself at work
Developer-Tech – AI agents, Copilot, Windows developer tools
VentureBeat – AI agents and enterprise use cases
Thurrott – Scout personal work agent and AI models
VentureBeat – Data silos and Microsoft IQ
Windows Report – Securing code agents and AI models
Engadget – Build 2026 live blog
Microsoft Learn – Work IQ in Azure Foundry
Firstpost – MXC, OpenClaw, and OpenShell
29 min
May 24 Episode 365 - Skills not apps
In this episode, we dig into Cowork Skills and why they represent a genuine shift from “AI as a novelty” to “AI as part of how work actually gets done.” Not more prompts. Not more tools. But fewer decisions, less friction, and more consistency across the business.
If you’ve ever thought “Copilot is interesting, but it’s not really embedded yet”, this episode is for you.
Resources
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CIAOPS Blog - CIAOPS – Information about SharePoint, Microsoft 365, Azure, Mobility and Productivity from the Computer Information Agency
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CIAOPS MSP Skills

Microsoft Build
Choose how OneNote opens Microsoft 365 file links
How Storm-2949 turned a compromised identity into a cloud-wide breach
Disrupting Fox Tempest: A cybercrime service that turned “verified” software into a pathway for ransomware
Exposing Fox Tempest: A malware-signing service operation
A faster, more efficient Editor experience with Narrator in Word
Launched: Microsoft 365 Copilot Adoption Hub Redesign
39 min
May 09 Episode 364 - Siloed AI
A weekly roundup of Microsoft Cloud news with a focus on SMBs. Key topics include Microsoft's internal testing of an always-on AI assistant, major security threats such as Russian state-sponsored router hijacking and advanced phishing attacks, updates to Microsoft Teams, and a retrospective on SharePoint's evolution. Robert also discusses the challenges and strategies for adopting AI in business, emphasizing the need for a unified, collaborative approach to AI usage within organizations.
Resources
CIAOPS Need to Know podcast - CIAOPS - Need to Know podcasts | CIAOPS
X - https://www.twitter.com/directorcia
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CIAOPS Blog - CIAOPS – Information about SharePoint, Microsoft 365, Azure, Mobility and Productivity from the Computer Information Agency
Join my Teams shared channel - Join my Teams Shared Channel – CIAOPS
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Microsoft tests 'ClawPilot' AI agent for 3,000 staff

SOHO router compromise leads to DNS hijacking and adversary-in-the-middle attacks

What’s New in Microsoft Teams | April 2026

ClickFix campaign uses fake macOS utilities lures to deliver infostealers

The Future of SharePoint

Breaking the code: Multi-stage ‘code of conduct’ phishing campaign leads to AiTM token compromise
27 min

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Regular Microsoft Cloud information featuring Azure and Office365 with Microsoft MVP Robert Crane - A mix of current Microsoft cloud news, analysis and industry expert chat.