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Why logic fails the overthinking brain
Format: Post-call (and post-evening, post-next-morning)
Runtime: ~8 minutes
Source: Psychology Is Simplified , "Psychology of Overthinkers"
This one takes more than one sitting to tell. It spans an afternoon and an evening and the next morning, and none of it is bad. I want to be clear about that upfront. The customer was fine. The repair was fine. But I got three contacts in eighteen hours after a call that went completely normally, and that's the thing I want to think about.
The call was a capacitor replacement. Outdoor unit not starting. Classic presentation, quick diagnosis, fifteen-minute repair. I showed him the readings, showed him the part, ran the system through a full cycle, everything came up clean. He thanked me. I drove away.
That was around two in the afternoon.
At six he texted. He said the unit was running fine but he was noticing a sound he wanted to ask about. He described it in detail. It was the sound of a system that's been off for weeks running properly. Normal startup expansion in the lines. I texted back and told him so.
He replied: okay. That makes sense. Thank you.
At nine he called. He said he was sorry to bother me this late, he just wanted to double-check that the capacitor he'd been running with had been bad enough to actually need replacing, because he'd been reading some things online and he was wondering if maybe the readings were borderline.
I told him the readings. I told him what borderline meant. I told him what I'd found.
He said: okay, yeah, I figured. I just wanted to confirm.
The next morning he texted again. He said: everything's running great. I think I was just overthinking it last night. Sorry for the late call.
I've seen this before. Not often, but I've seen it. The repair is done. The system is working. But something in the customer won't quite settle. They come back to the thing, turn it over, come back again. Not because they suspect wrongdoing. Because they can't stop running the scenario.
What they're doing , and they usually know they're doing it , is cycling through the same questions without being able to land. Did I make the right call letting him replace it? What if it would have run another few months? Is that sound normal? What if that sound means something?
Give Us A Shout
Thanks for tuning in to Hartzell's Heat & Air, your trusted HVAC experts in Oklahoma and beyond. From Kingfisher to coast-to-coast consulting, we design, install, and maintain smart, efficient systems that deliver year-round comfort.
We're employee-owned, family-run, and powered by 45+ years of experience. Whether it's AI-powered thermostats, geothermal systems, or classic tune-ups, we deliver upfront pricing, expert care, and warranties that back it all up.
🛠️ Book Online:
https://book.housecallpro.com/book/Hartzells-Heat--Air/4a569038b3dc460daf2d5f6497b18351?v2=true
🌐 www.hartzellsheatair.com
📞 (405) 375-4822
🚛 Trane Comfort Specialist • Mitsubishi Diamond Dealer • ClimateMaster Elite
🛡️ VIP Comfort Club • Remote Monitoring • Extended Warranties
📲 Follow us for tips, updates, and real-world installs:
YouTube: @hartzellsheatair6003
X: https://x.com/HartzellsHVAC
Facebook: facebook.com/hartzellsheatair
LinkedIn: Dave Hartzell
Built on trust. Backed by warranty. Designed for comfort.
View all episodes
By Dave Hartzell's Heat & Air - Kingfisher,OKFormat: Post-call (and post-evening, post-next-morning)
Runtime: ~8 minutes
Source: Psychology Is Simplified , "Psychology of Overthinkers"
This one takes more than one sitting to tell. It spans an afternoon and an evening and the next morning, and none of it is bad. I want to be clear about that upfront. The customer was fine. The repair was fine. But I got three contacts in eighteen hours after a call that went completely normally, and that's the thing I want to think about.
The call was a capacitor replacement. Outdoor unit not starting. Classic presentation, quick diagnosis, fifteen-minute repair. I showed him the readings, showed him the part, ran the system through a full cycle, everything came up clean. He thanked me. I drove away.
That was around two in the afternoon.
At six he texted. He said the unit was running fine but he was noticing a sound he wanted to ask about. He described it in detail. It was the sound of a system that's been off for weeks running properly. Normal startup expansion in the lines. I texted back and told him so.
He replied: okay. That makes sense. Thank you.
At nine he called. He said he was sorry to bother me this late, he just wanted to double-check that the capacitor he'd been running with had been bad enough to actually need replacing, because he'd been reading some things online and he was wondering if maybe the readings were borderline.
I told him the readings. I told him what borderline meant. I told him what I'd found.
He said: okay, yeah, I figured. I just wanted to confirm.
The next morning he texted again. He said: everything's running great. I think I was just overthinking it last night. Sorry for the late call.
I've seen this before. Not often, but I've seen it. The repair is done. The system is working. But something in the customer won't quite settle. They come back to the thing, turn it over, come back again. Not because they suspect wrongdoing. Because they can't stop running the scenario.
What they're doing , and they usually know they're doing it , is cycling through the same questions without being able to land. Did I make the right call letting him replace it? What if it would have run another few months? Is that sound normal? What if that sound means something?
Give Us A Shout
Thanks for tuning in to Hartzell's Heat & Air, your trusted HVAC experts in Oklahoma and beyond. From Kingfisher to coast-to-coast consulting, we design, install, and maintain smart, efficient systems that deliver year-round comfort.
We're employee-owned, family-run, and powered by 45+ years of experience. Whether it's AI-powered thermostats, geothermal systems, or classic tune-ups, we deliver upfront pricing, expert care, and warranties that back it all up.
🛠️ Book Online:
https://book.housecallpro.com/book/Hartzells-Heat--Air/4a569038b3dc460daf2d5f6497b18351?v2=true
🌐 www.hartzellsheatair.com
📞 (405) 375-4822
🚛 Trane Comfort Specialist • Mitsubishi Diamond Dealer • ClimateMaster Elite
🛡️ VIP Comfort Club • Remote Monitoring • Extended Warranties
📲 Follow us for tips, updates, and real-world installs:
YouTube: @hartzellsheatair6003
X: https://x.com/HartzellsHVAC
Facebook: facebook.com/hartzellsheatair
LinkedIn: Dave Hartzell
Built on trust. Backed by warranty. Designed for comfort.