Building a lasting local business takes more than just technical skill. It requires a relentless focus on customer experience and a culture of pride. In this episode of The Meridian Pursuit Builders Podcast, Jesse Sampley sits down with Glen Downs, founder of Plumbing Doctor in Elizabethtown, Kentucky. Glen shares how he built a thriving plumbing business over two decades by treating customers right and demanding excellence from his team.

Key Topics:
- The origin story of Plumbing Doctor and starting a business on day one of fatherhood
- Why the "red carpet treatment" is essential for home service businesses- The dangers of hiring unlicensed "handy Andys" for plumbing work
- How to maintain high standards and a clean image across a fleet of service trucks
- Real-world examples of customer service that generates word-of-mouth referrals
- The truth about flat-rate pricing versus honest diagnostic quoting

Guest: Glen Downs, Plumbing DoctorWebsite: https://www.plumbingdoctorky.com/Facebook: https://www.facebook.com/plumbingdoctorky/Phone: 270-765-PLUM (7586)

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