Murphy and Kelsey sit down with Daniel Hornaday, Director of Quality Assurance at CNC, to discuss what separates top-performing insurance adjusters from everyone else.

Drawing from years of reviewing claim files and working with carriers, Daniel shares the habits, communication skills, and file quality standards that lead to repeat deployments and long-term success. You'll also learn the common mistakes that can damage an adjuster's reputation—and the practical steps you can take to become the adjuster firms and carriers want to call back.

Whether you're brand new to adjusting or looking to build a stronger career, this episode is packed with actionable advice to help you stand out in a competitive industry.