Murphy and Kelsey sit down with Daniel Hornaday, Director of Quality Assurance at CNC, to discuss what separates top-performing insurance adjusters from everyone else.

Drawing from years of reviewing claim files and working with carriers, Daniel shares the habits, communication skills, and file quality standards that lead to repeat deployments and long-term success. You'll also learn the common mistakes that can damage an adjuster's reputation—and the practical steps you can take to become the adjuster firms and carriers want to call back.

Whether you're brand new to adjusting or looking to build a stronger career, this episode is packed with actionable advice to help you stand out in a competitive industry.

The continued conversation about how to get into adjusting for flood claims and how NFIP claims work, with guest Craig Fowler.

In this episode of the New Adjuster Podcast, we break down NFIP fundamentals and what new adjusters need to know to succeed in flood claims, with guest Craig Fowler, Executive Vice President of Flood at CNC.

Learn what the National Flood Insurance Program (NFIP) is, how it differs from private flood insurance, and why NFIP claims are more rule-driven than standard property claims. We cover FEMA’s role, strict compliance requirements, and key guidelines every adjuster must follow.

You’ll also understand the importance of the Proof of Loss, proper documentation, and what happens when mistakes are made on an NFIP file. Plus, we highlight recent NFIP updates, changes to timelines and compliance standards, and how they impact inspections and estimating.

We dive into NFIP training and certification requirements, share field tips for inspections, and break down common mistakes new adjusters make—along with how to get deployed on flood claims.

Subscribe for more adjuster training, tips, and industry insights, and check out past episodes to level up your career.

In the first episode of the 4th season of The New Adjuster Podcast, Murphy and Kelsey break down how to prepare for storm season the right way, and the biggest mistakes new (and even experienced) adjusters make every year.

🎧 Subscribe for more real-world advice for new and growing adjusters

#NewAdjuster #HurricaneSeason #InsuranceAdjuster #CatastropheClaims #StormPrep

You asked, we answered. In this special off-season Q&A, Murphy tackles your most-asked questions about claims adjusting. Fast, practical, and straight from the trenches—perfect for new adjusters planning their next move. Subscribe, leave a review, and send your questions for the next mailbag!

In this final episode of Season 3, The New Adjuster Podcast welcomes Pablo Gonzalez, an Adjuster Career Coach and mentor who has helped over 12,000 adjusters get licensed and find real traction in the industry.

Whether you’re newly licensed or still figuring out your next move, this episode offers clear, practical advice for navigating the critical gap between passing your exam and landing your first deployment.

🎙️ Topics Include:

• The #1 gap between licensing and getting hired
• Mentorship and accountability: what it really looks like
• Mindset tips for overcoming slow starts and rejection
• Rookie mistakes to avoid
• The value of being bilingual in the claims world
• Traits of adjusters who actually succeed long-term

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🎯 Subscribe for more insider stories, strategies, and tools to thrive in your adjusting career.

Host Murphy sits down with veteran training manager Craig Fowler from CNC to unpack the critical role that focused, practical training plays in an adjuster’s success. Craig shares why some rookies tank while others thrive, how training differs between desk and field roles, and which skills new adjusters often overlook. You’ll learn how industry expectations have shifted over time, the top three things you should master early on, and actionable tips for continuing education—even after you’re licensed and in the field.

Whether you’re fresh out of licensing or looking to sharpen your skillset, this episode delivers the training roadmap you need to stand out and succeed.

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Join Murphy and Kelsey for Season 3, Episode 6 of The New Adjuster Podcast—“Tales from the Field”—where we go boots-on-the-ground with CNC’s top field adjusters, Aaron Reed and Rusty Garrett. Discover how they broke into flood and property adjusting, what their first deployments taught them, and the biggest surprises they’ve encountered on-site. You’ll hear a step-by-step look at a typical field day—juggling inspections, deadlines, and policyholder communications—plus real-world advice on essential gear, managing stress during hurricanes and floods, and turning early mistakes into career-building lessons.

Whether you’re preparing for your first deployment or looking to sharpen your field skills, you’ll walk away with actionable tips and hard-earned wisdom to accelerate your claims career.

• 🔗 Join our Facebook group: The New Adjuster Podcast Community
• 🎧 Subscribe and Review: Apple Podcasts | Spotify | Google Podcasts

Hosts Murphy and Kelsey go behind the scenes at CNC’s desk department to bring you firsthand insights from four experienced desk adjusters. Join Tammy Reed, Mary Berry, Cassandra Daniels, and Kelly Hensley as they share how they broke into property and flood desk adjusting, what a typical day looks like, common file‐processing pitfalls, and the communication hacks that keep field and desk teams in sync. Whether you’re just starting out or looking to sharpen your desk skills, you’ll leave this episode armed with actionable tips to level up your claims game.

12:15 – A Day in the Life Discover what a typical workday looks like at the desk: from triage calls and file reviews to coordinating with field adjusters.

17:30 – Common Challenges and File Pitfalls Learn the top three mistakes that slow down claims and how you can catch them before they become problems.

23:45 – Advice for New Adjusters Our panel shares their best “desk hacks”—from time management tricks to documentation dos and don’ts that will make your reviewer’s life easier.

29:10 – Field vs. Desk Communication Why clear, consistent communication is non-negotiable—and the tools and strategies our guests rely on to stay aligned with field teams.

33:40 – What They Love and What Tests Their Patience Personal reflections on the most rewarding—and most challenging—aspects of desk work.

• 🔗 Join our Facebook group: The New Adjuster Podcast Community
• 🎧 Subscribe and Review: Apple Podcasts | Spotify | Google Podcasts

Ever wondered what a Claims Manager at an independent adjuster firm really does? In this episode of The New Adjuster Podcast, Kelsey Arrington shares what her job is like behind the scenes—from daily deployment duties and working with field adjusters to busting industry myths. 💼🔥

You’ll hear:

✅ What a Claims Manager actually does

✅ Common rookie mistakes and red flags 🚩

✅ Actionable tips to stay organized and stand out 📂

Whether you’re new to adjusting or aiming for your next big opportunity, this one’s packed with must-know insights. Hit play now! 🎙️

#InsuranceAdjuster #ClaimsManagerLife #NewAdjusterPodcast #CareerTips #IndependentAdjuster