Future of Consumer Marketing

Why This Luxury Brand Quit Social Media & Grew Anyway


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In this episode of The Future of Consumer Marketing, host Andres Figueira interviews Harry Doull, Founder and Creative Director of Keap Candles. Keap Candles is building a luxury candle brand that combines master perfumer-level scent design with radical circular design and a regenerative vision. What makes this conversation particularly compelling is Harry's counterintuitive marketing playbook: in January 2021, Keap completely abandoned social media - a decision that has strengthened rather than weakened their business. Through subscription-based customer relationships, strategic retail partnerships, and exceptional storytelling via newsletter, they've built a loyal community of "keepers" who value presence and connection over scrolling and distraction.

Topics Discussed:
  • The decision to completely exit social media platforms in 2021
  • Building a subscription-first business model for consumable luxury goods
  • Using annual customer surveys as product development and marketing intelligence
  • Strategic retail placement as first-touch marketing rather than mass distribution
  • Creating alignment between company values and marketing channels
  • Vertical integration as a competitive advantage in sustainable manufacturing
  • Newsletter as primary customer relationship tool
  • Avoiding vanity metrics and email list inflation tactics
  • ...more
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    Future of Consumer MarketingBy The Global Talent Co.