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Why Understanding Is Not Permission
Format: Post-call
Runtime: ~8 minutes
Source: Psychology , dependent decision-making, external locus of control (Rotter, 1954); approval-seeking behavior
This one required me to adjust my timeline, which I'm used to doing. What I'm less used to is adjusting it twice, for the same decision, for the same reason.
She called about a system that wasn't keeping up. Early June, system eight years old. When I got there it was a refrigerant issue , slow leak, had been low for a while, probably a pinhole in the evaporator coil. The real question was repair versus replace.
A pinhole in an eight-year-old coil is a fork in the road. You can seal it and recharge and it might hold for two or three years and it might not. Or you can replace the coil now and know you've got it. Or , if the whole system is showing other age signs , you can talk about replacement.
I laid all three options out. I gave her the cost on each. I explained what I'd do in her position.
She listened carefully. She said: I need to call my husband.
That's completely normal. I said take all the time you need.
She went inside and called him. She came back about ten minutes later and said: he wants to talk to you.
I talked to him on the phone. He asked good questions. I answered them. He said he was leaning toward the coil replacement and he'd think about it.
She came back out and said: he wants to think about it. He'll call you.
He called me that evening. He said he thought the coil made sense. He said: but I want her to feel okay about it. Can you call her and talk through it again?
I called her the next morning.
Give Us A Shout
Thanks for tuning in to Hartzell's Heat & Air, your trusted HVAC experts in Oklahoma and beyond. From Kingfisher to coast-to-coast consulting, we design, install, and maintain smart, efficient systems that deliver year-round comfort.
We're employee-owned, family-run, and powered by 45+ years of experience. Whether it's AI-powered thermostats, geothermal systems, or classic tune-ups, we deliver upfront pricing, expert care, and warranties that back it all up.
🛠️ Book Online:
https://book.housecallpro.com/book/Hartzells-Heat--Air/4a569038b3dc460daf2d5f6497b18351?v2=true
🌐 www.hartzellsheatair.com
📞 (405) 375-4822
🚛 Trane Comfort Specialist • Mitsubishi Diamond Dealer • ClimateMaster Elite
🛡️ VIP Comfort Club • Remote Monitoring • Extended Warranties
📲 Follow us for tips, updates, and real-world installs:
YouTube: @hartzellsheatair6003
X: https://x.com/HartzellsHVAC
Facebook: facebook.com/hartzellsheatair
LinkedIn: Dave Hartzell
Built on trust. Backed by warranty. Designed for comfort.
View all episodes
By Dave Hartzell's Heat & Air - Kingfisher,OKFormat: Post-call
Runtime: ~8 minutes
Source: Psychology , dependent decision-making, external locus of control (Rotter, 1954); approval-seeking behavior
This one required me to adjust my timeline, which I'm used to doing. What I'm less used to is adjusting it twice, for the same decision, for the same reason.
She called about a system that wasn't keeping up. Early June, system eight years old. When I got there it was a refrigerant issue , slow leak, had been low for a while, probably a pinhole in the evaporator coil. The real question was repair versus replace.
A pinhole in an eight-year-old coil is a fork in the road. You can seal it and recharge and it might hold for two or three years and it might not. Or you can replace the coil now and know you've got it. Or , if the whole system is showing other age signs , you can talk about replacement.
I laid all three options out. I gave her the cost on each. I explained what I'd do in her position.
She listened carefully. She said: I need to call my husband.
That's completely normal. I said take all the time you need.
She went inside and called him. She came back about ten minutes later and said: he wants to talk to you.
I talked to him on the phone. He asked good questions. I answered them. He said he was leaning toward the coil replacement and he'd think about it.
She came back out and said: he wants to think about it. He'll call you.
He called me that evening. He said he thought the coil made sense. He said: but I want her to feel okay about it. Can you call her and talk through it again?
I called her the next morning.
Give Us A Shout
Thanks for tuning in to Hartzell's Heat & Air, your trusted HVAC experts in Oklahoma and beyond. From Kingfisher to coast-to-coast consulting, we design, install, and maintain smart, efficient systems that deliver year-round comfort.
We're employee-owned, family-run, and powered by 45+ years of experience. Whether it's AI-powered thermostats, geothermal systems, or classic tune-ups, we deliver upfront pricing, expert care, and warranties that back it all up.
🛠️ Book Online:
https://book.housecallpro.com/book/Hartzells-Heat--Air/4a569038b3dc460daf2d5f6497b18351?v2=true
🌐 www.hartzellsheatair.com
📞 (405) 375-4822
🚛 Trane Comfort Specialist • Mitsubishi Diamond Dealer • ClimateMaster Elite
🛡️ VIP Comfort Club • Remote Monitoring • Extended Warranties
📲 Follow us for tips, updates, and real-world installs:
YouTube: @hartzellsheatair6003
X: https://x.com/HartzellsHVAC
Facebook: facebook.com/hartzellsheatair
LinkedIn: Dave Hartzell
Built on trust. Backed by warranty. Designed for comfort.