In this episode, Jess and Mikel discuss the realities of entrepreneurship, the importance of customer experience, and the disconnect often found in the hospitality industry. They explore the value of human interaction in a world increasingly dominated by AI and technology, and how businesses can build loyalty through genuine connections rather than just monetary incentives. 

Mikel shares insights on the challenges and responsibilities of running a business, emphasizing the need for a strong belief in one's vision to succeed.

Takeaways

• Entrepreneurship requires a level of insanity and belief.
• Work-life balance is often unrealistic for entrepreneurs.
• Human interaction will become increasingly valuable in business.
• Exclusivity in services should not come at the cost of basic amenities.
• Building loyalty requires genuine connections, not just financial incentives.
• Success often comes from navigating high highs and low lows.

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