In this episode we discuss the very counter intuitive yet very interesting topic of how negative reviews can positively affect your business. 

Ever see a red flag when a business has a squeaky clean and perfect page of reviews? Are you impressed when a business responds really well to negative feedback on their Google My Business page? In this episode we talk about taking that opportunity to showcase excellent customer service in a public forum and not to hide from or bury negative reviews amongst all the 5 star ratings.