In this episode of Breakthrough Innovation, we talk with Mickey Anderson, founder of LoyaltyOps and a culture-systems expert who helps leaders scale without breaking their teams.

Mickey brings clarity to the messy middle where process, tools, and people collide — and offers a repeatable system for building culture as a competitive advantage.

💡 Why high-performing culture matters more than high-performing teams

📉 How to spot when your culture is the real reason growth is stalling

🧠 The 4 key questions every team member should be able to answer instantly

🔁 The “OG syndrome” and how it sabotages your scale strategy

⚠️ Why over-automating with tools kills performance instead of enabling it

If your company is growing fast — or trying to — this episode will help you design a culture that doesn’t collapse under pressure.

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