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Wi2023: Conflict Resolution and De-escalation Techniques
Led by Caprice Hollins, author of Inside Out: The Equity Leader's Guide to Undoing Institutional Racism, this workshop will address current conflicts in retail spaces. Participants will have practice opportunities with real-life scenarios.
Speaker: Caprice Hollins, Cultures Connecting, LLC (Renton, Washington)
Recorded February 21, 2023, at Winter Institute 2023 in Seattle, WA
Theme by Constant Companion https://constantcompanion.bandcamp.com
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By American Booksellers Association
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Led by Caprice Hollins, author of Inside Out: The Equity Leader's Guide to Undoing Institutional Racism, this workshop will address current conflicts in retail spaces. Participants will have practice opportunities with real-life scenarios.
Speaker: Caprice Hollins, Cultures Connecting, LLC (Renton, Washington)
Recorded February 21, 2023, at Winter Institute 2023 in Seattle, WA
Theme by Constant Companion https://constantcompanion.bandcamp.com
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