Regular and honest communication creates stronger teams and stronger customer connections. However, our current age is one of great volatility and great change, making successful communication harder than ever. But don't despair! Marjorie Ingall and Susan McCarthy, authors of Sorry, Sorry, Sorry: The Case for Good Apologies (Gallery Books, an imprint of Simon & Schuster) will offer you insight on how to improve your communication skills. You will learn principles of psychology and human behavior that you can leverage to effectively and empathetically communicate with your team and customers. You will learn how to apologize when needed, and why good apologies are essential, powerful, and restorative. Even in the face of large ideological conflicts, good communication is possible! Join us for this important conversation!

Recorded on Tuesday, February 21 at ABA's Winter Institute 2023 in Seattle, WA.

Theme by Constant Companion https://constantcompanion.bandcamp.com