Clearly defined systems save time and mental energy and can set clear expectations for everyone on a team which means great (consistent!) results. These systems are the start of any training program and can even help improve employer/employee communication and increase sales! Sounds great, right? But where do we start with defining these systems? We start with Standard Operating Procedures (SOPs). Join this session for practical education on writing and following SOPs for your store. Presented by ZingTrain.

Speakers

• Arianna Téllez Léon, ZingTrain - Ann Arbor, MI

Files & Links

• Video Recording
• Slide Deck
• Writing Standard Operating Procedures Workbook

Recorded February 12, 2024 at Winter Institute 2024 in Cincinnati, OH

Additional bookstore education resources can be found at www.bookweb.org.

Theme song by Constant Companion