Master B2B Friday 15

Will AI Chatbots replace first-level customer service people in B2B?


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This week Andy & Brian talk about:


- Amazon's bigger investment in Anthropic and what it means for the future of eCommerce

- A new AI chatbot tool called Hume and how it's going to affect first-line customer service workers in the future.  Plus, Andy shares and example of an interaction he had with Hume...

...more
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Master B2B Friday 15By Master B2B

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