Andy and Brian are joined by eCommerce expert Howard Blumenthal to talk about how companies should think about the value of their AI initiatives.  Howard lays out a useful set of questions for preparing for new AI projects:

Plus, learn how B2B eCommerce leaders are approaching the 4 hottest AI categories.

Learn more about the Master B2B Mindshare Summit

Andy and Brian are joined by Andy Goodfellow, SVP and Chief Technology Officer at Zoro, to discuss why there has historically been friction between the IT departments and eCommerce teams at so many companies.  Goodfellow shares how Zoro turned this dynamic on its head by aligning everyone on a singular goal - creating value for the end customer.  Plus, he gives some great advice about not confusing internal stakeholders with external customers.

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Andy and Brian talk with Rob Howl, the Vice President of Digital Products and Experience at HVAC parts distributor mSupply about how the company is approaching building out Answer Engine Optimization capabilities.

Rob discussed the framework called EAT - Expertise, Authoritativeness and Trustworthiness - and using that to guide how the company thinks about changing its approach to product information and landing pages. 

As he told Andy & Brian - "Your AEO strategy is only as good as your product data."

We'll be discussing AEO strategies at the Master B2B Mindshare Summit on March 10 and 11 in Chicago.

Building trust with your customers was difficult before AI began hallucinating information about your products.  So how can companies overcome that challenge?  It comes down to transparency, consistency and honesty.  Andy and Brian discuss best practices for bringing those traits to your organization.

Is AI becoming an oligopoly? Apple just paid Google $1 BILLION for AI technology, admitting Apple Intelligence failed. This changes everything for B2B commerce.

KEY TOPICS COVERED:

Apple's $1B deal with Google for Gemini AI (and why it matters)

The Protocol Wars: OpenAI's ACP vs. Google's Universal Commerce Protocol

Why only 3-5 foundation AI models will survive

The $3 trillion infrastructure investment battle

How ChatGPT (68% market share) and Google Gemini (18%) dominate

Market share shifts: Traditional Google search (78%) vs. ChatGPT queries (17%)

What B2B companies must do NOW to prepare for AEO (AI Engine Optimization)

Why B2B may have an advantage over B2C in the AI era

We're joined by Kevin Stone, Senior Vice President of Technology & Procurement at Motion Industries, to talk about how AI has changed the hiring process.

While it's gotten way easier to create the perfect resume when applying for a job, it's gotten equally more challenging for hiring managers to figure out whether what's on a resume actually represents a candidate's experience.

Kevin walks us through how he vets candidates and what he's learned about hiring in this new era.

Notes:

Master B2B Forum

Andy and Brian are joined by Adrienne Hartman, EVP of Marketing at Safety & Regulatory Compliance company JJ Keller, to discuss how to align your sales and marketing teams, and what tools they need to ensure this alignment is a success.

Our final podcast of the year!  This week Andy & Brian talk about the biggest stories of the year:

Nobody getting hired, nobody getting fired?

Disruption in the Search market because of AI...

Andy and Brian debate whether Google's recent resurgence in the AI race can continue, and whether there are any historical parallels we can look at to make some guesses about how this all plays out.

Plus, is OpenAI the new Netscape?

Visit us at MasterB2B.com.

We're sharing a recording of our recent Webcast where we revealed our B2B eCommerce predictions for 2026.  Learn what we think is going to happen with product search, Amazon Business, AI customer service and more.  Plus, we bring in special guests to tell us where they think we're right - and wrong - about the future.

Get the Predictions report here.