In this episode, I am joined by Hagan Deloss, the community manager at Autodesk in the Media & Entertainment Division. We explore how AI is reshaping community management, the significance of authenticity, and the ethical considerations in the creative industry. Hagan shares his journey into the field, discusses strategies for leveraging talents, and emphasizes the importance of face-to-face interactions and best practices for moderation. Tune in for an insightful discussion packed with practical advice and personal stories from Hagan’s experience at a leading company.

Episode Timestamps:

00:00 Intro

01:26 Hagen's Journey into Community Mgmt

05:17 The Role of Authenticity in Community

07:44 Navigating Risks and Opportunities in a Large Company

11:07 The Impact of AI on the Creative Industry

22:24 Balancing Professional and Newcomer Artists

24:47 Challenges of Social Media Management

28:04 Importance of Platform in Community Building

31:01 Insights on Community Moderation

35:01 Building Educational Programs at Scale

41:19 Future of Community Management

43:13 Conclusion

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