In this episode, I’m joined by Kelsey Brandt, Director of Content and Community at the National CIO Review and CIO Network. We explore how she interfaces directly with C-suite executives, creating curated content that drives engagement and builds trust in private tech communities. Kelsey shares her strategies for managing content tailored to busy tech leaders, the role AI plays in streamlining community management, and how she uses private events to foster meaningful connections. Tune in for valuable insights on managing niche communities, leveraging AI for efficiency, and creating real value for technology leaders.

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LinkedIn: ⁠⁠https://www.linkedin.com/in/knbrandt/

In this episode, I’m joined by Jacob Gross, Head of Community at Slack, as we explore the simple truths behind successful community building. Jacob shares how Slack uses AI to boost productivity and scale engagement, while still keeping personal connections intact. He breaks down the three pillars of community growth—content, moderation, and documentation—offering practical tips that every community builder can apply. We also discuss the importance of identifying top contributors, using data to track engagement, and why building a community is a slow-burning process that requires patience.

Tune in for a valuable conversation packed with actionable advice from Jacob’s journey at Slack!

Episode Timestamps:

00:00 Introduction

02:22 Jacob's Role and Background

04:59 Community Building and Engagement

09:10 Scaling and Moderation Strategies

15:28 AI Integration and Future Prospects

29:09 The Importance of Simplicity in Community Management

29:49 Challenges in Managing the Slack Community

30:43 Ensuring Consistency and Quality in Community Engagement

34:40 Measuring Success in Community Management

37:56 Building a Community from Scratch

49:43 The Future of Community Management

Looking to future proof your community career? Yesterday's best practices are today's obsolete methods. I assemble the best community managers redefining the role & share their secrets in this newsletter. You can subscribe below, spots are closing soon.

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LinkedIn: ⁠https://www.linkedin.com/in/jcbgrss/

In this episode, I am joined by Ariela Shai, the Program Director and Community Manager at Key Acceleration. We dive deep into building community frameworks, supporting startup founders, and bridging gaps in the traditional accelerator model. Ariela shares her journey of creating communities for women in tech and business in New York, the importance of mentorship, and the unique strengths of international founders. Whether you're looking to start your own community or accelerate your startup, this episode is packed with valuable insights!

TIMESTAMPS:

00:00 Introduction

01:22 Guest Background and Day-to-Day Life

03:09 Building and Supporting Communities

06:34 Challenges and Opportunities in Community Building

09:30 Women in Tech and Business

14:35 Impact of COVID on Community Building

16:51 Hybrid Model for Community Engagement

18:00 Startup Accelerator Programs and Mentorship

25:00 Building Credibility and Traction

25:50 Success Stories and Mentorship

27:05 Unique Strengths of International Founders

30:01 Retail Storefront Accelerator Program

37:02 Creating Engaged Communities

43:30 The Future of Community Management

48:17 Conclusion and Final Thoughts

Looking to future proof your community career? Yesterday's best practices are today's obsolete methods. I assemble the best community managers redefining the role & share their secrets in this newsletter. You can subscribe below, spots are closing soon.

Get access: ⁠https://thecommunitymanagerspodcast.com/⁠

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LinkedIn: https://www.linkedin.com/in/ariela-bitansky-shai/

In this episode, I am joined by Hagan Deloss, the community manager at Autodesk in the Media & Entertainment Division. We explore how AI is reshaping community management, the significance of authenticity, and the ethical considerations in the creative industry. Hagan shares his journey into the field, discusses strategies for leveraging talents, and emphasizes the importance of face-to-face interactions and best practices for moderation. Tune in for an insightful discussion packed with practical advice and personal stories from Hagan’s experience at a leading company.

Episode Timestamps:

00:00 Intro

01:26 Hagen's Journey into Community Mgmt

05:17 The Role of Authenticity in Community

07:44 Navigating Risks and Opportunities in a Large Company

11:07 The Impact of AI on the Creative Industry

22:24 Balancing Professional and Newcomer Artists

24:47 Challenges of Social Media Management

28:04 Importance of Platform in Community Building

31:01 Insights on Community Moderation

35:01 Building Educational Programs at Scale

41:19 Future of Community Management

43:13 Conclusion

Looking to future proof your community career? Yesterday's best practices are today's obsolete methods. I assemble the best community managers redefining the role & share their secrets in this newsletter. You can subscribe below, spots are closing soon.

Get access: https://thecommunitymanagerspodcast.com/

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LinkedIn: https://www.linkedin.com/in/hagendeloss/

In this episode, I discuss how to engage a community that used to love you, but is currently really upset, and how to not dig yourself into a deeper hole.

Today, building communities is an integral part of any business. It's the future of business in my opinion - niche communities with founders or community managers that supports them, and then in turn a community who supports that leader and their work. In this episode, we dive into the 3 ways you can build the most engaging community for your brand to avoid common pitfalls leaders often ignore.

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In this introductory episode, we dive deep into the origins of this evolving role & what it takes to be a great CM! I share my personal experience as a community manager & common misconceptions.

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