In this episode, Keith Norris sits down with Dr. Will Miller, Associate VP for Continuous Improvement and Institutional Performance at Embry-Riddle Aeronautical University, to explore what it really takes to lead meaningful change inside complex, high-stakes environments.

🔻 Why people don’t resist change—they resist being changed

🔻 How to lead innovation in a bureaucracy-heavy environment

🔻 What higher ed can teach us about tailoring CI to your audience

🔻 Why culture clashes derail change—and how to avoid them

🔻 Metrics that matter (and how to stop tracking the wrong stuff)

🔻 The secret to making compliance feel empowering, not draining

Whether you’re coaching faculty, managing a team, or trying to modernize a legacy system, this episode will help you lead smarter and change better—without losing the people you need most.

🔗 Learn more about KPI Fire: https://www.kpifire.com/

🔗 Connect with Will Miller, PhD on LinkedIn: https://www.linkedin.com/in/willmillerphd/

🎙 Hosted by Keith Norris – https://www.linkedin.com/in/keithnorris/

🎧 Listen on Apple Podcasts, Spotify, YouTube, and everywhere you get your podcasts.