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Winning market share and customer dollars
Host Andrew Ross is joined by J.D. Ney, of JD Power Canada, to update us on the latest from JD Power's Customer Service Index Long Term Study, which looks at the overall performance ranking of players in the service side of the aftermarket business. JD walks us through how customer service affects the longevity and success in the service side of the industry.
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By Host Andrew RossHost Andrew Ross is joined by J.D. Ney, of JD Power Canada, to update us on the latest from JD Power's Customer Service Index Long Term Study, which looks at the overall performance ranking of players in the service side of the aftermarket business. JD walks us through how customer service affects the longevity and success in the service side of the industry.