Have you ever faced a crossroads that not only changed your career but reshaped your entire future? That's the story I, Mackenzie Kilshaw, share with you today as I introduce Mackenzie Kilshaw Co., my new consulting firm that's set to transform the realms of sales, marketing, customer service, and leadership. 

With my father, Barry Firby, by my side, we peel back the layers of my professional journey, revealing the pivotal moments from early career roots in babysitting to leading the charge in major corporations like SaskTel and Hershey's. This episode isn't just about my story; it’s about the resilience and innovation that can emerge from life’s unexpected turns, and I'm here to guide you through it all.

Join us as we traverse the emotional and entrepreneurial landscape that defined my path, highlighting the life-altering impact of my mother's passing and the subsequent leap into the world of entrepreneurship. Opening physical storefronts, venturing into online businesses, and eventually diving into the tech sector—I've worn many hats and now bring this wealth of experience to the podcast. 

With Barry's poignant questions steering our dialogue, we extend an open invitation to all listeners who are seeking to reinvigorate their business or start a new venture. If you're hungry for insights and ready for a collaborative journey, let's connect and explore how Mackenzie Kilshaw Co. can elevate your business!

Let's make your brand unforgettable! 

Check out Mackenzie Kilshaw Co:  https://mackenzie-kilshaw.mykajabi.com/

Send us a text

Mackenzie Kilshaw Co. offers comprehensive business coaching, and consulting tailored to your needs.  

With Mackenzie's award winning entrepreneurial expertise in strategy, leadership, business development, branding, website development, social media management, SEO, sales and customer service training and more, clients receive personalized guidance to drive growth and success. 

Let's make your business unforgettable!

Support the show

Thanks for listening to this Episode of #WINNING!

Follow #WINNING on:

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Twitter: https://twitter.com/Winningpod

Follow Host, Mackenzie Kilshaw, on Instagram: https://www.instagram.com/mackenziefirbykilshaw/

Visit our Website: https://podcastwinning.wixsite.com/mysite

Step into the world of hairdressing mastery with Kristie Leslie, the entrepreneurial force behind Luxe Beauty Company, as she traverses the path from stylist to salon owner to a mentor for retail excellence. This episode stitches together the rich tapestry of Kristie's career, revealing the complexities of team management, the exhilaration of launching new ventures, and her dedication to setting industry standards. As she shares her narrative, we uncover the relentless drive necessary for triumph in the competitive realm of haircare, and the indispensability of fostering a community spirit.

Kristie Leslie and I take you behind the salon chair to discuss the transformative power of unparalleled customer service. We delve into the philosophy that each customer interaction, be it a haircut or a product recommendation, is an opportunity to imprint a memorable experience. Kristie's enthusiasm for exceptional service echoes throughout our chat, as we confront the common dread of sales and highlight the significance of a positive, service-driven approach, where the intent to benefit the customer overshadows aggressive sales tactics.

Ending on a note of introspection, Kristie opens up about the personal side of entrepreneurship, illustrating the profound growth that comes from the courage to reinvent oneself. Her words offer a roadmap for embracing change, staying humble, and finding joy in working within one's passion. This episode is not just a conversation; it's a wellspring of inspiration for anyone craving to infuse their business ventures with heart and authenticity while keeping their personal well-being in sight. Join us for an enriching journey through the peaks and valleys of the salon industry as Kristie Leslie imparts her wisdom on maintaining balance and chasing entrepreneurial dreams.

Send us a text

Mackenzie Kilshaw Co. offers comprehensive business coaching, and consulting tailored to your needs.  

With Mackenzie's award winning entrepreneurial expertise in strategy, leadership, business development, branding, website development, social media management, SEO, sales and customer service training and more, clients receive personalized guidance to drive growth and success. 

Let's make your business unforgettable!

We are looking for Sponsors for our show! 

We have a variety of sponsorship packages to suit every business and budget. 

If you have a business that you would like to promote to thousands of people, send us an email at [email protected] or message us through Facebook or Instagram.

Support the show

Thanks for listening to this Episode of #WINNING!

Follow #WINNING on:

Instagram: https://www.instagram.com/winning_podcast/

Facebook: https://www.facebook.com/winningpodcastpage

Twitter: https://twitter.com/Winningpod

Follow Host, Mackenzie Kilshaw, on Instagram: https://www.instagram.com/mackenziefirbykilshaw/

Visit our Website: https://podcastwinning.wixsite.com/mysite

When Katie Snow traded the frenetic pace of restaurant management for the tech world's promise of balance, she brought with her a unique perspective on customer service that's reshaping how we view support in business.  Tune in as we chat with this Director of Customer Success and Support to unravel her journey, proving that the skills honed in the most demanding of service industries are not only transferable but invaluable. Katie's candid sharing of her career evolution offers a beacon of hope for those seeking renewal in their professional paths.

In a world where the right app can transform entire industries, she peels back the curtain to reveal the intricacies of customer experience beyond the screen. We explore the art of customer retention, dissect the methods of de-escalating issues with the written word versus the immediacy of face-to-face encounters, and celebrate the breathing room that tech jobs offer. The conversation turns to the craft of onboarding customers in tech, where Katie has mastered the dance, ensuring each client's success is as meticulously planned as a five-star dining experience.

This episode wouldn't be complete without a heartfelt discussion on nurturing trust within teams through the lens of constructive feedback. We discuss the trials in providing tough feedback, highlighting the delicate balance between preserving a team member's dignity and steering them toward growth. We muse over the creation of safe spaces that encourage straightforward, empathetic dialogue, reflecting on how such environments can be a crucible for not only professional but also personal transformation. Tune in for an episode that's as much about leading with grace as it is about embracing change.

Send us a text

Mackenzie Kilshaw Co. offers comprehensive business coaching, and consulting tailored to your needs.  

With Mackenzie's award winning entrepreneurial expertise in strategy, leadership, business development, branding, website development, social media management, SEO, sales and customer service training and more, clients receive personalized guidance to drive growth and success. 

Let's make your business unforgettable!

We are looking for Sponsors for our show! 

We have a variety of sponsorship packages to suit every business and budget. 

If you have a business that you would like to promote to thousands of people, send us an email at [email protected] or message us through Facebook or Instagram.

Support the show

Thanks for listening to this Episode of #WINNING!

Follow #WINNING on:

Instagram: https://www.instagram.com/winning_podcast/

Facebook: https://www.facebook.com/winningpodcastpage

Twitter: https://twitter.com/Winningpod

Follow Host, Mackenzie Kilshaw, on Instagram: https://www.instagram.com/mackenziefirbykilshaw/

Visit our Website: https://podcastwinning.wixsite.com/mysite

Discover the power of perseverance and the hidden strengths within adversity as I, Mackenzie Kilshaw, sit with the awe-inspiring Bobbi-Jo Dureault. Her journey from the  rinks of Canada's national women's ice hockey team to the nurturing halls of high school education is a testament to the human spirit's resilience. Throughout our conversation, Bobbi-Jo opens the playbook on her life, revealing how championing her educational challenges and anxiety has led to invaluable lessons in teamwork and determination. You're invited to witness the candid reflections of an Olympic hopeful whose career pivots have led to multiple roles as an educator, massage therapist, and entrepreneur.

Prepare to be captivated as Bobbi-Jo and I dissect the art of juggling ambitions with the realities of life's clock. As we examine her student-athlete years, you'll gain a front-row seat to the complexities of balancing a grueling hockey schedule with academic excellence. Bobbi-Jo doesn't just stop at sports - she's a jack-of-all trades with a thriving career and bustling family life. Her story is not just one of personal achievement but also an exploration of the profound impact that a robust support system and the unfailing power of love have on one's journey.

We navigate the entrepreneurial seas, from the spark of an idea to its market debut. Bobbi-Jo shares her real-world knowledge that trumps endless education, the intricacies of protecting a unique business concept, and the competitive edge that fuels innovation. Take notes as we map out the strategies for crafting an adaptable business plan and mastering time management. Whether you're an aspiring entrepreneur or a dreamer aiming for the stars, this episode promises a rich trove of inspiration and no-nonsense advice for blazing your trail to success.

Send us a text

Mackenzie Kilshaw Co. offers comprehensive business coaching, and consulting tailored to your needs.  

With Mackenzie's award winning entrepreneurial expertise in strategy, leadership, business development, branding, website development, social media management, SEO, sales and customer service training and more, clients receive personalized guidance to drive growth and success. 

Let's make your business unforgettable!

We are looking for Sponsors for our show! 

We have a variety of sponsorship packages to suit every business and budget. 

If you have a business that you would like to promote to thousands of people, send us an email at [email protected] or message us through Facebook or Instagram.

Support the show

Thanks for listening to this Episode of #WINNING!

Follow #WINNING on:

Instagram: https://www.instagram.com/winning_podcast/

Facebook: https://www.facebook.com/winningpodcastpage

Twitter: https://twitter.com/Winningpod

Follow Host, Mackenzie Kilshaw, on Instagram: https://www.instagram.com/mackenziefirbykilshaw/

Visit our Website: https://podcastwinning.wixsite.com/mysite

Ever wondered how a fierce determination and a dream can reshape not just a life, but an entire industry? Dr. Donna Jubin's inspiring path from a child dreamer to a trailblazing pioneer in cosmetic and laser medicine is a masterclass in the power of passion and perseverance. She joins us to reveal her transformation from a young medical enthusiast to an influential entrepreneur, detailing the thrill of opening her own clinic. Donna's candid story is a clarion call to all women, demonstrating the true essence of empowerment and the joy of discovering one's ikigai.

This episode is a treasure trove of wisdom on teamwork and leadership, as Donna delves into the philosophy that values every team member's contribution. From the person who greets you at the door to the one ensuring the clinic's cleanliness, each plays a pivotal role in sculpting the client experience and the collective success of the business. We get an inside look at how applying personality frameworks like Myers-Briggs can amplify team dynamics and customer interactions, making the workplace a hub of positivity and productivity.

Finally, we navigate the ebbs and flows of Donna's entrepreneurial journey, from her strategic decision to open the clinic to her poignant account of partnering with MedSpa Partners. Her insight is a guiding light on navigating personal and professional transitions, emphasizing the empowerment of women, the evolution of marketing strategy, and the importance of gratitude and self-improvement. Through Donna's reflections, we're reminded that every step, every challenge, and every victory is integral to the journey of success.

Send us a text

Mackenzie Kilshaw Co. offers comprehensive business coaching, and consulting tailored to your needs.  

With Mackenzie's award winning entrepreneurial expertise in strategy, leadership, business development, branding, website development, social media management, SEO, sales and customer service training and more, clients receive personalized guidance to drive growth and success. 

Let's make your business unforgettable!

We are looking for Sponsors for our show! 

We have a variety of sponsorship packages to suit every business and budget. 

If you have a business that you would like to promote to thousands of people, send us an email at [email protected] or message us through Facebook or Instagram.

Support the show

Thanks for listening to this Episode of #WINNING!

Follow #WINNING on:

Instagram: https://www.instagram.com/winning_podcast/

Facebook: https://www.facebook.com/winningpodcastpage

Twitter: https://twitter.com/Winningpod

Follow Host, Mackenzie Kilshaw, on Instagram: https://www.instagram.com/mackenziefirbykilshaw/

Visit our Website: https://podcastwinning.wixsite.com/mysite

Have you ever been transported back in time by the mere hint of a fragrance, to a place where memories blossom like flowers in an eternal spring? This week, my guest, the enchanting Palma Cafolla, unfolds the petals of her story, from the aromatic gardens of her Irish childhood to the heart of her flourishing business, Zingaro Floral Perfumery. As we waltz through her life's chronicles, Palma's profound knowledge of botanical perfumes, seasoned with anecdotes of her journey from arranging flowers for royalty in London to establishing her niche in the perfumery world, is bound to stir your soul.

Palma's artistry goes beyond mere scent creation; she captures the essence of nature and memories, weaving them into olfactory masterpieces that resonate with personal narratives. We discuss the delicate balance of blending natural elements to evoke emotions, and the stark contrast between synthetic fragrances and the authentic charm of botanical perfumes. The heartfelt story of a custom perfume that anchored a client to a cherished memory stands testament to the power of Palma's craft. Her interactions with celebrities and individuals alike reveal the universal language of scent, and how it transcends the boundaries of our lives.

As the conversation unfolds, Palma's resilience shines through—a beacon for anyone navigating the unpredictable seas of life. From the bustling streets of Dublin to the serene winters of Saskatoon, her journey of self-discovery and growth is a narrative that inspires and offers wisdom to our own paths. We wrap up with reflective advice to the younger self and extend an invitation to experience the wonders of Zingaro Floral Perfumery. 

Join us for an episode that promises a bouquet of inspiration, reminding us that true passion is the most fragrant bloom in the garden of life.

Send us a text

Mackenzie Kilshaw Co. offers comprehensive business coaching, and consulting tailored to your needs.  

With Mackenzie's award winning entrepreneurial expertise in strategy, leadership, business development, branding, website development, social media management, SEO, sales and customer service training and more, clients receive personalized guidance to drive growth and success. 

Let's make your business unforgettable!

We are looking for Sponsors for our show! 

We have a variety of sponsorship packages to suit every business and budget. 

If you have a business that you would like to promote to thousands of people, send us an email at [email protected] or message us through Facebook or Instagram.

Support the show

Thanks for listening to this Episode of #WINNING!

Follow #WINNING on:

Instagram: https://www.instagram.com/winning_podcast/

Facebook: https://www.facebook.com/winningpodcastpage

Twitter: https://twitter.com/Winningpod

Follow Host, Mackenzie Kilshaw, on Instagram: https://www.instagram.com/mackenziefirbykilshaw/

Visit our Website: https://podcastwinning.wixsite.com/mysite

When Andy Pawlovich first adjusted a patient's spine as a bright-eyed new chiropractor,  he didn't just realign vertebrae; he set his life on an entrepreneurial trajectory that many only dream of. Our latest episode peels back the curtain on Andy's riveting journey from a novice chiropractor to a seasoned clinic owner, revealing the personal growth and business acumen that have been his companions every step of the way. 

With a candidness that's as refreshing as it is rare, Andy shares the early sparks of enthusiasm for chiropractic care and how embracing professional business advice revolutionized his clinic, enhancing both operations and patient engagement.

Venture further into Andy's world, where you'll find a harmonious blend of professional dedication and a deeply valued personal life. This episode illuminates the indispensable role played by Andy's wife, Nicole, whose involvement in the clinic extends from financial wizardry to the digital dance of social media strategy. Theirs is a partnership that serves as a blueprint for success, proving that when two forces unite in business and in life, the result can be nothing short of extraordinary. 

Join us as we uncover the subtleties of leading a team with kindness yet firmness, and the art of nurturing a thriving practice without sacrificing the joys of family life.

Send us a text

Mackenzie Kilshaw Co. offers comprehensive business coaching, and consulting tailored to your needs.  

With Mackenzie's award winning entrepreneurial expertise in strategy, leadership, business development, branding, website development, social media management, SEO, sales and customer service training and more, clients receive personalized guidance to drive growth and success. 

Let's make your business unforgettable!

We are looking for Sponsors for our show! 

We have a variety of sponsorship packages to suit every business and budget. 

If you have a business that you would like to promote to thousands of people, send us an email at [email protected] or message us through Facebook or Instagram.

Support the show

Thanks for listening to this Episode of #WINNING!

Follow #WINNING on:

Instagram: https://www.instagram.com/winning_podcast/

Facebook: https://www.facebook.com/winningpodcastpage

Twitter: https://twitter.com/Winningpod

Follow Host, Mackenzie Kilshaw, on Instagram: https://www.instagram.com/mackenziefirbykilshaw/

Visit our Website: https://podcastwinning.wixsite.com/mysite

Have you ever watched someone turn their love for makeup into a thriving beauty business? That's exactly the journey Kelsey Rae, the makeup virtuoso and brainchild behind KR Cosmetics, takes us on during our latest episode. As we chat, Kelsey unveils the pivotal moments from her modest beginnings as a makeup enthusiast to gaining acclaim as a professional artist, ultimately becoming an entrepreneurial maven. Her tale is a vivid illustration of adaptability in a fluctuating industry and the ingenious tactics employed in diversifying. 

Kelsey's narrative continues as she divulges the strategy behind building a resilient personal brand and the significance of an online presence. She recounts how she leveraged the quieter seasons to diversify her offerings, from makeup tutorials to collaborating on intimate photography sessions, all while nurturing her brand through the savvy use of social media. Her evolution from offering hands-on services to launching a cosmetics line is nothing short of inspiring, demonstrating the balance between artistic passion and the savvy required to navigate the business world.

Kelsey imparts crucial lessons on the entrepreneurial rollercoaster, from the nuances of international product development to the celebratory moments at local markets. Her experiences highlight the essence of patience, the potency of self-promotion, and the relentless pursuit of knowledge. Kelsey's parting wisdom to our listeners is a reminder of the importance of continuous learning and growth. Tune in to witness the landscape of innovation and determination that defines the journey of a creative entrepreneur like Kelsey Rae.

Send us a text

Mackenzie Kilshaw Co. offers comprehensive business coaching, and consulting tailored to your needs.  

With Mackenzie's award winning entrepreneurial expertise in strategy, leadership, business development, branding, website development, social media management, SEO, sales and customer service training and more, clients receive personalized guidance to drive growth and success. 

Let's make your business unforgettable!

We are looking for Sponsors for our show! 

We have a variety of sponsorship packages to suit every business and budget. 

If you have a business that you would like to promote to thousands of people, send us an email at [email protected] or message us through Facebook or Instagram.

Support the show

Thanks for listening to this Episode of #WINNING!

Follow #WINNING on:

Instagram: https://www.instagram.com/winning_podcast/

Facebook: https://www.facebook.com/winningpodcastpage

Twitter: https://twitter.com/Winningpod

Follow Host, Mackenzie Kilshaw, on Instagram: https://www.instagram.com/mackenziefirbykilshaw/

Visit our Website: https://podcastwinning.wixsite.com/mysite

Embark on a transformative journey with Mackenzie Kilshaw and the enchanting Meg Calvin, as they weave tales of resilience and creativity in the face of life's unpredictable narratives. From Meg's Southern Belle charm to the poignant discovery of her biological father, we uncover how her past has shaped a future brimming with entrepreneurial gusto. Listening to her story, you'll find yourself rooted in the rich soil of community, spirituality, and the unyielding drive that powers the hearts of visionaries.

Step into the world of storytelling with authenticity, where your narrative can become the cornerstone of a thriving business venture. We navigate the landscape of business growth through the lens of literature, revealing how books and audio content can transcend mere words on a page to become powerful lead magnets. Meg and I also touch upon the delicate art of finding your voice, the pure joy of genuine expression, and the strategic deployment of creativity to captivate and inspire both readers and listeners alike.

Closing the chapter, wisdom flows as Meg Calvin joins the conversation, sprinkling her marketing mastery into the mix. Authors and entrepreneurs alike stand to gain a wealth of knowledge on how to market with pleasure and purpose. You'll leave this session equipped with the courage to lead with conviction, set boundaries that support your vision, and infuse your work with the integrity and joy that icons like Dolly Parton so effortlessly embody. Join us for an episode that is as much a masterclass in entrepreneurship as it is a celebration of the human spirit.

Send us a text

Mackenzie Kilshaw Co. offers comprehensive business coaching, and consulting tailored to your needs.  

With Mackenzie's award winning entrepreneurial expertise in strategy, leadership, business development, branding, website development, social media management, SEO, sales and customer service training and more, clients receive personalized guidance to drive growth and success. 

Let's make your business unforgettable!

We are looking for Sponsors for our show! 

We have a variety of sponsorship packages to suit every business and budget. 

If you have a business that you would like to promote to thousands of people, send us an email at [email protected] or message us through Facebook or Instagram.

Support the show

Thanks for listening to this Episode of #WINNING!

Follow #WINNING on:

Instagram: https://www.instagram.com/winning_podcast/

Facebook: https://www.facebook.com/winningpodcastpage

Twitter: https://twitter.com/Winningpod

Follow Host, Mackenzie Kilshaw, on Instagram: https://www.instagram.com/mackenziefirbykilshaw/

Visit our Website: https://podcastwinning.wixsite.com/mysite

Embark on an incredible entrepreneurial odyssey with Travis Low, as we hear his transition from leading the Parkinson Society of Saskatchewan to creating digital ripples with Blue Moose Media. Our candid conversation uncovers the emotional rollercoaster of organizing Lows in Motion, the soul-searching that propelled Travis from executive director to digital trailblazer, and how a chance paddleboarding chat sparked the launch of his marketing agency. Hear how Travis's passion for helping businesses enhance their online presence has led to unexpected successes and joys, painting a vivid picture of the entrepreneurial spirit in action.

Peeling back the layers of small business marketing, Travis and I dissect the key marketing strategies that can turn a modest brand into a household name. We stress the importance of honing in on a few impactful marketing efforts, and how a uniquely memorable business name, like Blue Moose, can make all the difference.  

Finally, we usher in the future as we discuss the revolutionary role of AI and marketing automation, demystifying how these technologies can reshape the way businesses connect with customers. From CRM systems that align with small business needs, to AI tools that enhance consumer analysis, we explore how embracing these advancements can create new opportunities. Join us for a thought-provoking episode that not only educates but also inspires you to navigate the ever-evolving digital landscape with confidence.

Send us a text

Mackenzie Kilshaw Co. offers comprehensive business coaching, and consulting tailored to your needs.  

With Mackenzie's award winning entrepreneurial expertise in strategy, leadership, business development, branding, website development, social media management, SEO, sales and customer service training and more, clients receive personalized guidance to drive growth and success. 

Let's make your business unforgettable!

We are looking for Sponsors for our show! 

We have a variety of sponsorship packages to suit every business and budget. 

If you have a business that you would like to promote to thousands of people, send us an email at [email protected] or message us through Facebook or Instagram.

Support the show

Thanks for listening to this Episode of #WINNING!

Follow #WINNING on:

Instagram: https://www.instagram.com/winning_podcast/

Facebook: https://www.facebook.com/winningpodcastpage

Twitter: https://twitter.com/Winningpod

Follow Host, Mackenzie Kilshaw, on Instagram: https://www.instagram.com/mackenziefirbykilshaw/

Visit our Website: https://podcastwinning.wixsite.com/mysite