We are back for Season 2, and we are kicking things off with a topic that hits close to home. Automation can be amazing. Mobile check deposits, quick self-checkout, ordering ahead. It saves time and keeps life moving.
Until it doesn’t.
In this episode, we share a real-world headache from our new role as an Amazon Hub partner, where one small scanning glitch turned into hours of dead ends, circular answers, and the classic problem of modern life: a system so automated that nobody can actually fix it when it breaks.
We talk about where automation shines, where it falls apart, and why some moments should never be handled by a menu, a bot, or a script. Especially anything involving stress, loss, fear, or big decisions that require nuance and care.
And we come back to the heart of what we believe, and what we build our business around at WinternetWeb: when things go sideways, people do not need a canned response. They need a real human who can say, “I can help,” and “We’ll figure it out together.”
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🎧 Wired Together is produced by WinternetWeb Technologies, a family-run web design and tech studio based in Bracey, Virginia.
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