In a personal services business, from medical groups to acute care hospitals, what's more important, your people or your tangible assets?

Growth. There's lots of talk about it.

Listen in as we discuss a recent settlement of an actual HIPAA violation. And even more troubling, learn about another HIPAA breach settlement that didn’t even involve am actual HIPAA breach . . . only a potential one.

Ah, the shiny object, the more or less instant gratification.

Knowing how to develop emotion-based strategies and how to implement them are simply among the "combined arms" tools that medical groups must develop in order to thrive.

A magic show is about misdirection: that which is seen and that which isn’t seen.

In the U.S., it seems that lots of people expect a tip, from the person who simply hands you your coffee at Starbucks to, I’d expect, hospital administrators (but only at for-profit facilities). Okay, just kidding, but you get the idea.

Anita Roddick, the late founder of the highly successful natural cosmetics chain, The Body Shop, which she sold to the cosmetic giant L'Oréal for $1.1 billion, was a tremendously driven entrepreneur and an extreme social and political activist.

If you were going to sell your house, you’d make sure that it’s put into decent or even prime shape before listing it, right?

Let other physicians worry about surviving the down economy:  Take these steps now in order to thrive.