Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 506 features Nicole Ford. This episode is a reissue of episode 305 and was recorded live from the 2020 NENA SBP Conference in Austin, Texas. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY BE A TRIGGER. LISTEN AT YOUR OWN RISK. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics –   Nicole’s 9-1-1 story   The Boston Marathon Bombing   The call that broke Nicole   As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 506

A podcast based on the experience of being a 9-1-1 dispatcher.

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Ep 544 features Stephanie, a 911 Professional out of Georgia. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics –   Discover Stephanie’s journey from ambulance driver to skilled EMT, and how she transitioned to the demanding role of a 911 dispatcher.   Learn about the challenges and emotional toll of handling emergency calls, including a life-saving moment during a CPR call.   Explore the evolution of emergency dispatch technology from flip cards to electronic tablets, and the skills required to succeed in this high-stress environment.   Hear about the unique "dispatch ear" and how dispatchers manage the intense multitasking of listening, typing, and processing critical information.   Discussion on the importance of support and coping mechanisms within the dispatch center to handle the psychological stress of the job.   As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 544

Ep 543 features Lea Harms, 911 Professional, Industry Partner, and Author of "Lives on the Line." Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Now and then there is a snag and that’s life. This is also true when self-publishing or even through a publishing house. Snags happen, but no worries, you can sign up to find out more about Lives on the Line and its availability as soon as it is ready. Head over to Lea’s website for more information on her book, “Lives on the Line.” Lives on the Line | Website Episode topics –   Lea's 911 story   Discover how Lea's leap into dispatching led to a transformative career and inspired her book, "Lives on the Line".   Learn about the intense training and personal growth experienced by 911 dispatchers, including Lea's own story of validation during a harrowing school shooting incident.   Explore the emotional journey and therapeutic nature of writing as Lea talks about her emotional process in penning her experiences.   Understand the impact and personal transformations faced by those in the 911 profession through Lea's perspective.   As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 543

Ep 542 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. This is the last installment in this series out of Johnston County 911. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics –   Answering 911 Calls: The Emotional Rollercoaster of a Dispatcher's Job   The Power of Self-Care: Personal Story and Professional Insight   The Importance of Recognition for 911 Professionals: Celebrating their Essential Role   and more   As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 542

Ep 541 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. This is a continuation of this series out of Johnston County 911. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics –   Technology Boosts Safety: Tracking Callers for Better Help   The Importance of Compassion in Customer Service: How Being Human Can Lead to Success   The Importance of Leadership and Support in Building a Successful Community   and more   As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 541

Ep 540 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics –   Kristen's 911 story   HR with Lorenda   Lynda’s 911 story   and more   As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 506

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