Ep 614 features Karla, a Center Manager with Chagrin Valley 911 Dispatch out of Ohio.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• The history and eerie reputation of the Chagrin Valley Dispatch complex

• Karla’s accidental entry into public safety and how her hairstylist background helps on the job

• True stories from Karla’s early days at a single-seat dispatch center, including high-pressure calls and department challenges

• Navigating career growth, overcoming fears, and the shift to regional dispatching

• Building positive center culture, the story of the famous bedazzled headsets, and the personal support found in the 911 community

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 613 features Jen, a Quality Assurance and Training Manager with Chagrin Valley 911 Dispatch out of Ohio.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Jen’s path from criminal justice student to finding a lasting career in dispatch.

• The highs and lows of dispatcher training, including tough trainers and the importance of mentorship.

• Real stories about adapting to regionalized dispatch operations and handling high-stress situations.

• Calls that stick with dispatchers–from tragic emergencies to unexpectedly emotional moments.

• Lessons learned, advice for new dispatchers, and how the profession shapes the people behind the headset.

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 612 features Lani, a CTO and 911 professional with Round Rock PD, TX.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Lani’s unique journey from caring for police K9s to answering life-changing emergency calls

• The biggest challenges and lessons of 911 call taker training

• How previous customer service experience prepped Lani for high-stress calls

• Personal stories from the front lines, including handling officer emergencies and emotional calls

• The importance of support, mentorship, and mental health resources for dispatchers

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 611 features Emma, a 911 professional with Henderson County Sheriff's Office out of NC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Emma’s deep-rooted family history in law enforcement and public safety

• Honest reflections on the challenges and unique support of being raised in a first responder household

• Transitioning from a paramedic dream to a career in dispatch due to unexpected health issues

• Navigating the hiring, orientation, and training process at the Henderson County Sheriff’s Office

• Advice for newcomers and personal takeaways after ten months behind the headset

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 610 features Ginny, a 911 professional with Henderson County Sheriff's Office out of NC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• How Ginny was inspired from a young age to serve her community and what led her to a career in dispatch.

• The intense learning curve and initial shocks of her early days on the job.

• The importance of empathy, intuition, and the “human connection” in crisis situations.

• Changes in training culture, mental health support, and why peer support matters more than ever.

• Ginny’s best advice for new dispatchers and her reflections on what she wishes she’d known at the start.

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 609 features Tiffany, a 911 professional and NENA Gold Line Scholarship recipient out of Utah.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• How attending national conferences transformed Tiffany’s perspective on her career and renewed her passion for 911 dispatch.

• Her honest account of struggling with work culture, lack of support, and the challenges of not fitting in.

• The process and impact of winning the prestigious Gold Line Scholarship and what it meant to her professionally and personally.

• Powerful stories from Tiffany’s first year as a dispatcher, including calls that left a lasting emotional mark.

• The importance of seeking support, building healthy work environments, and not waiting for permission to put yourself first.

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 608 features Emily, a 911 supervisor with Henderson County Sheriff's Office out of NC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Emily’s unique work schedule and the infamous Dupont shift explained

• Her journey from retail to public safety and what drew her to dispatch

• The importance of support systems both at home and in the workplace

• Memorable and bizarre calls—from pet monkeys and smart criminals to life-and-death emergencies

• How dispatch changes you, coping mechanisms, and advice for newcomers in the field

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 607 features Michelle, a 911 professional with Henderson County Sheriff's Office out of NC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• How Michelle stumbled into dispatch work during college and why it stuck with her

• The impact of working high-stress 911 calls and handling traumatic incidents

• Balancing personal wellness with the demands of public safety and learning to set boundaries

• The evolution of peer support and mental health resources for dispatchers over the years

• What Michelle wishes she could tell her younger self about identity, self-worth, and life outside the headset

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 606 features Desiree, a 911 professional with Henderson County Sheriff's Office out of NC.

Episode topics –

• Desiree’s journey from curious high school grad to experienced 911 dispatcher

• The intimidating and unique environment of a dispatch center

• Handling tough calls, including life-or-death moments and emotional aftermath

• How public safety work changes you as a person—both toughening and teaching compassion

• Desiree’s advice to her younger self about resilience and standing strong in the face of adversity

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• What it’s really like starting out as a 911 dispatcher and walking into dispatch for the first time

• The unique skills and "dispatcher ear" needed to juggle intense calls and multitasking

• Emotional impact and coping with difficult calls, especially those involving children

• The importance of peer support and teamwork within dispatch centers

• Advice for new dispatchers and Shanna’s inspiration for becoming a Certified Training Officer

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].