Welcome to Within the Trenches and this is episode 103. This episode is sponsored by INdigital - A leader in Next Gen Core Services.

Last week for episode 102 I spoke with Lloyd out of Canada and he shared his 911 story and touched on mental health and dispatch wellness as well as how he started Dispatch Monkey. If you missed that episode please make sure to go and listen and share.

The Sons/Daughters of Dispatch decals are currently up for a second round and available for only 2 weeks (end date April 2nd2016). They are 5X5 decals at $9.99 + shipping. A portion of the money made goes to fund a scholarship for the 2016 National NENA conference in Indianapolis, Indiana. There are also t-shirts of the logo made by Threadsy Tee that will be going up for sale as well so keep an eye out for them. As for the scholarship it includes,

• Complementary registration to the conference & expo
• Complementary registration for a one-day pre-conference course of your choice
• A $500 travel stipend
• Official Within the Trenches t-shirt

To register, make sure to go to thejabberlog.com/scholarship/scholarship.php

Today’s guest is Daphanie, Communications Training Coordinator and Shift Supervisor, out of Martin County Fire/Rescue in Florida. In this episode Daphanie shared her 911 dispatch story as well as some calls that have impacted her life. This is a must listen so please check this out, share and share again. Below you will find links to Daphanie’s articles with IAED, links to IAED and Threadsy Tee.

As always if you have any questions or would like to be a guest on the show send an email to [email protected].

Contact Daphanie - firequeenmcfrATyahooDOTcom

Daphanie's Articles - Article 1 | Article 2

IAED - www.emergencydispatch.org | www.iaedjournal.org

Threadsy Tee - Web | Facebook | Twitter

Episode topics –

• Daphanie’s 911 Story
• 911 calls that made an impact
• Dispatch policies
• And more