Good evening folks! I am back again with a new episode of Within the Trenches. This episode is a continuation of the series of episodes that I recorded this past week at the Mini-C conference in Boca Raton Florida. In this episode I had the privilege of speaking with Cheryl who works with Palm Beach County 9-1-1 Management and is a part-time 9-1-1 dispatcher. Cheryl was great to talk to and she finished off the interview with an excellent message for the public. It's something that everyone needs to hear because when you make a 9-1-1 call there is specific information we need so her message is one that is very important.

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Episode topics -

• How Cheryl got into dispatch
• How long she's been doing it
• Next Generation 9-1-1
• Memorable call - Home invasion where callers mom was shot and the little girl on the phone was also shot w/Cheryl on the phone
• Message for the public