Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 179 features Sheila with Buena Vista County Communications (911), is the Iowa APCO Telecommunicator of the Year, and this episode was recorded at the Iowa APCO conference.

Iowa APCO – Facebook | Web

American Heart Association - (As mentioned in the episode)

Episode topics –

• Sheila's 9-1-1 story
• Calls that stick with you
• Iowa APCO Telecommunicator of the Year Award
• And more

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to [email protected]