Good afternoon everyone! I hope you are having an excellent day. I am currently in Lansing, Michigan for the 2013 NENA conference. This episode is the first of a series that will be recorded here. I have been attending classes, meeting new people and for this episode I had the pleasure of speaking to Dee Ann, the assistant director of Tuscola County Central Dispatch. We had an excellent conversation and this is one that you can't afford to miss! As always you can email the show at [email protected] and make sure to 'Like' us on Facebook!

Episode topics -

• How Dee Ann got into dispatch
• 9-1-1 calls that have stuck with her
• What an ENP is