Good afternoon everyone! I am back again with another great episode from this weeks NENA conference in Lansing, Michigan. In this episode Mike of St. Joseph County Fire Dispatch in South Bend, Indiana, joined me along with Ron, Executive Director of Kent County Dispatch Authority and Nancy, Dispatch Operations Manager of St. Joseph County in Indiana. Episode 21 is jammed packed with useful information and a must listen. We touch on several dispatch stories as well as a mention of the Denise Amber Lee Foundation that Ron is a part of. One of the major points in this episode is a standardization of training for 9-1-1 professionals.

For more information on the Denise Amber Lee Foundation please see the link below. As always you can email the show at [email protected].

Denise Amber Lee Foundation | Web | Facebook

Episode topics –

• How each guest was introduced to emergency services
• 9-1-1 standards
• How 9-1-1 is seen as a profession
• 9-1-1 stories
• Odd names such as "Cop Shop", "Actin' a Fool" and "Done Fell Out."