Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 211 features Patrick Botz, Director of Engagement with NICE Public Safety, and co-author of The High Performing PSAP.

NICE – Facebook | Twitter | Web

NICE Recognizes 2018 PSAPs' Finest Award Winners

35 APCO Public Safety Quality Assurance Webinar Questions Answered

Ottawa County dispatchers involved in life-saving attempt at pool

Supported by: INdigital

Episode topics –

• What is NICE

• The importance of QA

• Telecommunicator of the Year

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].