Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 228 features Juan, telecommunicator with Lake County Sheriff's Office, IL. This was recorded live from the 2018 IPSTA Conference in Springfield, Illinois.

Supported by: INdigital

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Episode topics –

• Juan's 9-1-1 story

• America's Most Wanted

• Juan's transformation

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].