Good morning from the Charlotte Convention Center in Charlotte, North Carolina. Yesterday was my first day of the 2013 NENA Conference and Expo. The morning was rather rough with a 12 hour drive and the hotel losing my reservation. I had nowhere to sleep but I finally found a place to power nap for two full hours. Yep you read that right. Either way things have been going great and I recorded the first episode of the conference. In this episode I sat down with Erica and Megan of New Hanover County 9-1-1 in Wilmington, North Carolina. This episode combines stories of the serious and humorous nature. You won’t be disappointed! As always you can email the show at [email protected] and don’t forget to follow us on Twitter and ‘Like’ us on Facebook.   Episode topics – How both Erica and Megan got into 9-1-1 First calls Singing in dispatch The importance of telecommunicators participating in a NENA conference