Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 249 was recorded at the 2019 NAVIGATOR conference. This episode features Leslie an instructor w/NENA and Doug of Showalter & Company.

It's an episode you don't want to miss.

Supported by: INdigital

Presented by: IAED

Episode topics –

• Leslie's 9-1-1 story

• A recap with Doug

• How calls take a toll on us

• Training and ethics

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].